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ManishHello1
April 28, 2023
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Unable to open a process inside AEM Workbench

  • April 28, 2023
  • 4 replies
  • 1666 views

Hi,

 

I am unable to open the process inside the workbench, getting a runtime error. 

Also, I installed a workbench on Windows 11, azure machine.

 

PFB screenshot about the error message.

Any suggestions or support will be helpful.

 

Thanks,

Guru Manish

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Best answer by Pulkit_Jain_

@manishhello1 

Don't see any specific issue in the debug log, but Workbench is not supported with Windows 11[0]; probably that's why you're seeing this issue. There is a feature pack request already logged to support this combination.

 

[0] - https://experienceleague.adobe.com/docs/experience-manager-65/forms/install-aem-forms/jee-installation/aem-forms-jee-supported-platforms.html?lang=en#workbench 

4 replies

Vijay_Katoch
Community Advisor
Vijay_KatochCommunity Advisor
Community Advisor
April 28, 2023

It may be due to a memory issue, check below if it helps

https://experienceleague.adobe.com/docs/experience-manager-learn/forms/troubleshooting/how-to-tweak-workbench-memory-parameters.html?lang=en

 

    M
    ManishHello1Author
    April 28, 2023

    Hi Vijay,

     

    I'm getting the above issue again even though increase in memory. I think it is not related to memory issues.

      Vijay_Katoch
      Community Advisor
      Vijay_KatochCommunity Advisor
      Community Advisor
      April 29, 2023

      Check the error in workbench logs.

      one more thing you can do is to update C++ distribution. See if the existing C++ library is compatible with workbench version.

       

      update C++ distribution library and reinstall if still don’t work.

       

      Take a look at this video on YouTube:

      https://youtu.be/rY8yFstNCUQ

        Pulkit_Jain_
        Adobe Employee
        Pulkit_Jain_Adobe Employee
        Adobe Employee
        April 29, 2023

        @manishhello1 

        You can review the workbench logs under <C:\Users\Administrator\Workbench 6\.metadata\> OR run the workbench in debug mode.

        Go to <C:\Program Files (x86)\Adobe Experience Manager forms Workbench\workbench> and run the cmd workbench.exe -debug in the command prompt.

        Share the debug logs for a review.

          M
          ManishHello1Author
          May 1, 2023

          Hi Pulkit,

          Please find below log messages. Also, the system is running with Windows 11.

          !SESSION 2023-05-01 12:31:57.448 -----------------------------------------------
          eclipse.buildId=unknown
          java.version=1.8.0_151
          java.vendor=Oracle Corporation
          BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
          Framework arguments: #Product Runtime Configuration File
          Command-line arguments: -os win32 -ws win32 -arch x86 #Product Runtime Configuration File -debug

          !ENTRY org.eclipse.osgi 2 1 2023-05-01 12:31:58.281
          !MESSAGE NLS missing message: Product_ReleaseVersion in: com.adobe.livecycle.workbench.core.messages.messages

          !ENTRY com.adobe.lcide.rcp 1 0 2023-05-01 12:32:01.496
          !MESSAGE Workbench started at: Mon May 01 12:32:01 UTC 2023

          !ENTRY org.eclipse.osgi 2 1 2023-05-01 12:32:01.900
          !MESSAGE NLS missing message: LoginDialog_LoginFailed_AuthorizationnError in: com.adobe.ide.singlesignon.messages.messages

          !ENTRY com.adobe.ide.singlesignon 1 0 2023-05-01 12:32:01.902
          !MESSAGE Workbench version '6.5.0.v201903281006'

          !ENTRY org.eclipse.ui.workbench 2 0 2023-05-01 12:32:03.083
          !MESSAGE A handler conflict occurred. This may disable some commands.
          !SUBENTRY 1 org.eclipse.ui.workbench 2 0 2023-05-01 12:32:03.083
          !MESSAGE Conflict for 'AUTOGEN:::com.adobe.lcide.rcp.startpage.OpenStartPage/com.qualityeclipse.favorites.browseWeb':
          HandlerActivation(commandId=AUTOGEN:::com.adobe.lcide.rcp.startpage.OpenStartPage/com.qualityeclipse.favorites.browseWeb,
          handler=ActionDelegateHandlerProxy(null,org.eclipse.help.ui.browser.LaunchURL),
          expression=AndExpression(ActionSetExpression(com.adobe.lcide.rcp.startpage.OpenStartPage,org.eclipse.ui.internal.WorkbenchWindow@1c7528f),WorkbenchWindowExpression(org.eclipse.ui.internal.WorkbenchWindow@1c7528f)),sourcePriority=16640)
          HandlerActivation(commandId=AUTOGEN:::com.adobe.lcide.rcp.startpage.OpenStartPage/com.qualityeclipse.favorites.browseWeb,
          handler=ActionDelegateHandlerProxy(null,org.eclipse.help.ui.browser.LaunchURL),
          expression=AndExpression(ActionSetExpression(com.adobe.lcide.rcp.startpage.OpenStartPage,org.eclipse.ui.internal.WorkbenchWindow@1c7528f),WorkbenchWindowExpression(org.eclipse.ui.internal.WorkbenchWindow@1c7528f)),sourcePriority=16640)

          !ENTRY com.adobe.ide.singlesignon 1 0 2023-05-01 12:32:35.243
          !MESSAGE User 'administrator' logged in to server 'localhost' (hostname: 'localhost')
          !SESSION 2023-05-01 12:33:24.654 -----------------------------------------------
          eclipse.buildId=unknown
          java.version=1.8.0_151
          java.vendor=Oracle Corporation
          BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
          Framework arguments: #Product Runtime Configuration File
          Command-line arguments: -os win32 -ws win32 -arch x86 #Product Runtime Configuration File -debug

          !ENTRY org.eclipse.osgi 2 1 2023-05-01 12:33:25.472
          !MESSAGE NLS missing message: Product_ReleaseVersion in: com.adobe.livecycle.workbench.core.messages.messages

          !ENTRY com.adobe.lcide.rcp 1 0 2023-05-01 12:33:28.690
          !MESSAGE Workbench started at: Mon May 01 12:33:28 UTC 2023

          !ENTRY org.eclipse.core.resources 2 10035 2023-05-01 12:33:29.014
          !MESSAGE The workspace exited with unsaved changes in the previous session; refreshing workspace to recover changes.

          !ENTRY org.eclipse.osgi 2 1 2023-05-01 12:33:29.122
          !MESSAGE NLS missing message: LoginDialog_LoginFailed_AuthorizationnError in: com.adobe.ide.singlesignon.messages.messages

          !ENTRY com.adobe.ide.singlesignon 1 0 2023-05-01 12:33:29.123
          !MESSAGE Workbench version '6.5.0.v201903281006'

          !ENTRY org.eclipse.ui.workbench 2 0 2023-05-01 12:33:30.313
          !MESSAGE A handler conflict occurred. This may disable some commands.
          !SUBENTRY 1 org.eclipse.ui.workbench 2 0 2023-05-01 12:33:30.314
          !MESSAGE Conflict for 'AUTOGEN:::com.adobe.lcide.rcp.startpage.OpenStartPage/com.qualityeclipse.favorites.browseWeb':
          HandlerActivation(commandId=AUTOGEN:::com.adobe.lcide.rcp.startpage.OpenStartPage/com.qualityeclipse.favorites.browseWeb,
          handler=ActionDelegateHandlerProxy(null,org.eclipse.help.ui.browser.LaunchURL),
          expression=AndExpression(ActionSetExpression(com.adobe.lcide.rcp.startpage.OpenStartPage,org.eclipse.ui.internal.WorkbenchWindow@9a0cdb),WorkbenchWindowExpression(org.eclipse.ui.internal.WorkbenchWindow@9a0cdb)),sourcePriority=16640)
          HandlerActivation(commandId=AUTOGEN:::com.adobe.lcide.rcp.startpage.OpenStartPage/com.qualityeclipse.favorites.browseWeb,
          handler=ActionDelegateHandlerProxy(null,org.eclipse.help.ui.browser.LaunchURL),
          expression=AndExpression(ActionSetExpression(com.adobe.lcide.rcp.startpage.OpenStartPage,org.eclipse.ui.internal.WorkbenchWindow@9a0cdb),WorkbenchWindowExpression(org.eclipse.ui.internal.WorkbenchWindow@9a0cdb)),sourcePriority=16640)

          !ENTRY com.adobe.ide.singlesignon 1 0 2023-05-01 12:33:42.578
          !MESSAGE User 'administrator' logged in to server 'localhost' (hostname: 'localhost')

            Pulkit_Jain_
            Adobe Employee
            Pulkit_Jain_Adobe EmployeeAccepted solution
            Adobe Employee
            May 2, 2023

            @manishhello1 

            Don't see any specific issue in the debug log, but Workbench is not supported with Windows 11[0]; probably that's why you're seeing this issue. There is a feature pack request already logged to support this combination.

             

            [0] - https://experienceleague.adobe.com/docs/experience-manager-65/forms/install-aem-forms/jee-installation/aem-forms-jee-supported-platforms.html?lang=en#workbench 

              M
              ManishHello1Author
              May 2, 2023

              Hi Pulkit,

               

              Thanks for the quick suggestions. This article helps because I'm using AEM 6.5.0. with Windows 11 I think it is not supported according to that article.

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