Level 2

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Through adobe serivces pdf generations is taking more than 2 days. can you please help

i am trying to generate the pdf through Ui. we are using adobe process in workbench. pdf generations is getting delay it almost taking 2 days.

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Best answer by Pulkit_Jain_

@swaroop1958233

You should have access to https://adminconsole.adobe.com/ to raise a support ticket.

Adobe Employee

We may need the server logs to identify the cause of the delay but still, it shouldn't take 2 days!

Please raise a support ticket to discuss this issue over a screen share session.

Level 2

how can raise the support ticket. could you please advice

Accepted solution

Adobe Employee

You should have access to https://adminconsole.adobe.com/ to raise a support ticket.

Adobe Employee

@swaroop1958233 2 days? It would time out, how big is the form and the data?

Level 2

The data is huge it about 1500 pages and templates is one page it is dynamically it will go upto 1500 pages

Adobe Employee

i am saying about pdf and xml also huge

Did you raise a support ticket for this issue? Please DM the details.

I will review the artifacts on my local instance.

Level 4

Did you check entropy of the servers to ensure sufficient resources are available for PDF generation

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