This document could not be reader enabled | Community
Skip to main content
A
Arthur-Nicholas
January 15, 2023
Solved

This document could not be reader enabled

  • January 15, 2023
  • 3 replies
  • 2192 views

I created the form on AEM Forms, opened it in Acrobat Pro and applied "Enable Extended Feature". Saved the page in a different name and it says "this document could not be reader enabled Adobe"

 

Please advice on what is to be done to correct this problem.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by radzmar

I only know this from situations where the form is accessed by another process that Acrobat which prevents saving. Maybe the Windows Explorer preview or some hotfolder service. 

 

Did you see this problem with all files or just a particular one?

3 replies

radzmar
radzmarAccepted solution
January 15, 2023

I only know this from situations where the form is accessed by another process that Acrobat which prevents saving. Maybe the Windows Explorer preview or some hotfolder service. 

 

Did you see this problem with all files or just a particular one?

    K
    Kasen23
    January 20, 2023

    I'm have the same issue with a couple of my users. The issue just started and they are using Adobe Pro DC. 

      Pulkit_Jain_
      Adobe Employee
      Pulkit_Jain_Adobe Employee
      Adobe Employee
      January 21, 2023

      @kasen23 @arthur-nicholas 

      Please check the Acrobat Pro version users have on their system?

      We have recently got reports of this issue from multiple customers and found that they were using an older version of the software while the same form worked at our end with the latest.

      Please DM the link to download the form for internal testing, in case the issue persists. 

        S
        scottpico
        January 25, 2023

        I'm running the latest version (CC shows no updates available) 2022.003.20258 and I also have this issue.

          K
          kellyrose
          January 30, 2023

          I make forms all the time for work and have never experienced any issues. Unfortunately, I too just started experiencing this issue Enable Usage Rights in Adobe Acrobat Reader | ❌ This document could not be Reader Enabled.
          According to my Creative Cloud account, my Adobe Acrobat Pro DC is up to date. 

          Please advise a solution ASAP as I have critical work pending and cannot complete until this is resolved. 

          Terms & ConditionsAccessibility statement

          Loading footer...