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paultjw
Level 3
May 9, 2017
Solved

Signature step not showing pdf

  • May 9, 2017
  • 16 replies
  • 9224 views

I have setup scribble signature on my adaptive form and also a signature step just below the scribble signature component.

The scribble signature works well in preview, but the signature step isn't show the pdf, it just says loading...

Any reason why the pdf isn't showing? i am using chrome and also have installed the chrome pdf viewer, still no luck.

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Best answer by Sakshi5

'Signature Step' should be the only component in a panel. You should not have any other field with it. Generally its used in child panel of a panel having wizard layout, hence the name 'Signature Step'.

PS: https://helpx.adobe.com/aem-forms/6-3/signing-forms-using-scribble.html 

16 replies

Sakshi5
Adobe Employee
Sakshi5Adobe EmployeeAccepted solution
Adobe Employee
May 9, 2017

'Signature Step' should be the only component in a panel. You should not have any other field with it. Generally its used in child panel of a panel having wizard layout, hence the name 'Signature Step'.

PS: https://helpx.adobe.com/aem-forms/6-3/signing-forms-using-scribble.html 

P
paultjwAuthor
Level 3
May 9, 2017

i have set it to what you suggest, its still not rendering the pdf. See screenshot

Sakshi5
Adobe Employee
Sakshi5Adobe Employee
Adobe Employee
May 9, 2017

Then please check your error logs , to see if there is any exception.

W
Adobe Employee
workflowuserAdobe Employee
Adobe Employee
May 9, 2017

Are you in 6.2?

P
paultjwAuthor
Level 3
May 9, 2017

No 6.3

W
Adobe Employee
workflowuserAdobe Employee
Adobe Employee
May 9, 2017

Just to make sure- you have SSL configured on your aem server?

P
paultjwAuthor
Level 3
May 9, 2017

Yes i have configured ssl successfully , as in when someone hits 4502 it will redirect to https 5443

I will check the error log shortly

P
paultjwAuthor
Level 3
May 9, 2017

no errors in the error.log

W
Adobe Employee
workflowuserAdobe Employee
Adobe Employee
May 10, 2017

have you configured DOR with your form?

P
paultjwAuthor
Level 3
May 10, 2017

Yes, I have.

I am following the instructions on a doc and a package zip from adobe, maybe you can pass me your email and i can mail it to you, this forum does not allow uploading of zip files.

The error i got was this:

Caused by: com.adobe.document.xmlform.RenderException: IDL:com/adobe/document/xmlform/RenderException:1.0

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