Sending Dropdown Displayname in Email Template | Community
Skip to main content
Nina_Carty
Nina_Carty
Level 3
July 15, 2022
Solved

Sending Dropdown Displayname in Email Template

  • July 15, 2022
  • 3 replies
  • 2020 views

I am sure I am missing something. I cannot find the syntax to refer to the displayname in a dropdown list. ${mydropdown} gives me the value but I need both the value and the displayname. I've verified that they are both set correctly by using a rule to populate two text fields with them.

Any assistance is appreciated.

@workflowuser 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Nina_Carty

The answer to the issue is that the displayname cannot be used in the email template without first creating a rule to update a text field with it. The text field can then be used in the email template.

3 replies

W
Adobe Employee
workflowuserAdobe Employee
Adobe Employee
July 15, 2022

let me check and get back

    W
    Adobe Employee
    workflowuserAdobe Employee
    Adobe Employee
    July 15, 2022

    looks like you want to include the displayname in the email template? can you please tell us your use case?

      Nina_Carty
      Nina_CartyAuthor
      Level 3
      July 15, 2022

      Yes, we have a list of contacts who are responsible for specific items. Our citizens need to be able to choose a topic and the email with their question will go to the appropriate person.

      Dropdown configuration:

      Value = contact email

      Displayvalue = topic

       

      I can send the email using the value but would like to include the topic chosen in the email subject for the person receiving it.

        W
        Adobe Employee
        workflowuserAdobe Employee
        Adobe Employee
        July 15, 2022

        maybe try something like this for your drop down

        John@abc.com,Finance=Finance

        Cathy@123.com,Internal Audit=Internal Audit

        Then using javascript string manipulations you can extract the email and Department from the value

          Nina_Carty
          Nina_CartyAuthorAccepted solution
          Level 3
          July 26, 2022

          The answer to the issue is that the displayname cannot be used in the email template without first creating a rule to update a text field with it. The text field can then be used in the email template.

          Terms & ConditionsAccessibility statement

          Loading footer...