Problems with Flash in AEM Forms Workspace Queue Share Request

Forum|Forum|7 years ago
April 17, 2018
12 replies
7821 views

In AEM Forms Workspace, when User A requests access to the queue of User B, User B gets an email notification with "Share Queue Request" in the subject line. Clicking the link opens AEM Forms Workspace with a new item in the TO DO list of User B. That item is associated with some sort of Flash interface that isn't loading. Right clicking on it shows "movie not loaded". I'm trying this in IE as well as Firefox. Neither works. I've also tried different settings on IE compatibility view with no luck.

Flash is also used in AdminUI for managing queue sharing (home -> services -> forms workflow -> shared queue uses a Flash interface). This is working fine for me.

So, I know that Flash is correctly installed and runs in my browser.

Has anyone else seen this problem? Any suggestions for troubleshooting? Thanks.

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Best answer by Langdon_Jared

I opened an Adobe support ticket. They confirmed that this is a bug in the Adobe software. In fact, they reproduced the bug in AEM 6.3 SP1. They have it logged as NPR-23821 (that's their Bugzilla/JIRA number). I told Adobe that this isn't a critical issue for us, since we have workarounds. Our workarounds are:

1) Users can proactively share their work queues without a need to initiate a request workflow

2) An Admin can manage queue sharing using adminui

Show previous replies

J

Jared_LangdonAuthor

Level 7

Thanks very much for attempting to reproduce the problem. It really helps me to know that it's not a product bug, but something specific to our setup.

We have two instances installed, and the problem occurs on both of them.

I'll open a support ticket with Adobe and reference this forum post. I'll share the resolution here. Meanwhile, if anyone can suggest additional troubleshooting steps, please do.

Thanks again.

L

Langdon_JaredAccepted solution

I opened an Adobe support ticket. They confirmed that this is a bug in the Adobe software. In fact, they reproduced the bug in AEM 6.3 SP1. They have it logged as NPR-23821 (that's their Bugzilla/JIRA number). I told Adobe that this isn't a critical issue for us, since we have workarounds. Our workarounds are:

1) Users can proactively share their work queues without a need to initiate a request workflow

2) An Admin can manage queue sharing using adminui

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