Global binding check boxes and buttons stopped working | Community
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C
CØK
Level 4
June 5, 2023

Global binding check boxes and buttons stopped working

  • June 5, 2023
  • 1 reply
  • 969 views

We have a significant investment in statewide forms produced and maintained in AEM Forms. Forms are extended for Adobe Reader before publication on the organization's website. Recently, we have begun receiving phone calls complaining that the buttons to Save, Print and Clear forms are no longer working, and in the process of looking at that, we have found that check boxes with Global Binding (so, mutually exclusive) also no longer work as intended. Is this some new feature? A known bug? We would be grateful for any insight.

For reference, see https://www.courts.ca.gov/documents/ch109.pdf  - page 1, item 4 for checkboxes, and page 2 for buttons. I checked, and they are formatted correctly, and as we have done it for the past ((at least) 10 years.

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1 reply

W
Adobe Employee
workflowuserAdobe Employee
Adobe Employee
June 5, 2023

I just tried the form you provided in the link using Acrobat and it works fine

is it happening when you open the form using the pdf viewer of the browser?

    C
    CØKAuthor
    Level 4
    June 5, 2023

    Yes - our customers are the citizens of California. We cannot expect them to go through the process of downloading and installing the Acrobat extension for Chrome (or whichever other browser they are using) in order to be able to use forms. And this has not been an issue before

      W
      Adobe Employee
      workflowuserAdobe Employee
      Adobe Employee
      June 5, 2023

      The best option is to open it using Adobe PDF viewer. Previously browsers would allow Adobe PDF viewer to be the default PDF viewer, hence you may not have had this problem

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