Custom message when user tries to open a dynamic PDF form in a browser | Community
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Best answer by Mayank_Tiwari

@mayank_tiwari Actually, I've been adding this in Designer under File > Form Properties. I have not ever added this directly to the PDF through Adobe Acrobat. So is adding the _pagezerocontent code in Designer under File > Form Properties the same as adding it to the XDP template level first as you stated above? If so, then that's what I'm doing. If its different can you please explain the process a little more? Thanks!!


I did not use Acrobat to add the property.

1. I just opened the XDP in Designer.

2. Added the _pagezerocontent code in Designer under File > Form Properties.

3. Saved as Dynamic PDF.

4. Opened the saved PDF with Chrome. It works fine and the custom message appears.

5. Reader Extended the PDF.

6. Opened it in Chrome again, and it still works fine.

 

this is my XDP with the property added:

https://drive.google.com/file/d/1IffHA_-ZuQjJ0pOKkSCvjaG6C3Z7-sQo/view?usp=sharing

 

This is my Reader Extended PDF:

https://drive.google.com/file/d/1WDYKNUQ1Rw5CJG_KwodPWnnzHwX4cRpW/view?usp=sharing

 

 

1 reply

Mayank_Tiwari
Adobe Employee
Mayank_TiwariAdobe Employee
Adobe Employee
March 9, 2022

Use the following value for the custom property. It should work then.

 

<body xmlns="https://www.w3.org/1999/xhtml" xmlns:xfa="https://www.xfa.org/schema/xfa-data/1.0/"><p style="font-family:'Times';font-size:12pt;letter-spacing:0in"><span style="xfa-spacerun:yes"> </span> </p><p style="font-family:'Times';font-size:12pt;letter-spacing:0in">You are seeing this message maybe because you are using a non Adobe PDF Viewer or an Old version of Adobe Reader. You can upgrade to the latest version of Adobe Reader for Windows, Mac, or Linux by visiting <span style="xfa-spacerun:yes"> </span>https://www.adobe.com/go/reader_download.</p><p style="font-family:'Times';font-size:12pt;letter-spacing:0in"><span style="xfa-spacerun:yes"> </span></p><p style="font-family:'Times';font-size:12pt;letter-spacing:0in">For more assistance with Adobe Reader visit <span style="xfa-spacerun:yes"></span> https://www.adobe.com/go/acrreader.</p></body>
    nowackem
    nowackemAuthor
    Level 5
    March 9, 2022

    @mayank_tiwari I stripped the code down a bit and got it to work, however when we reader extend, it strips the PDF of all custom properties. Which defeats the purpose because its a form and we want people to be able to fill it out and save it. So frustrating. We just wanted a custom message for those who get the "Please Wait...." error. If you or anyone else have any other ideas, I am excited to hear options of how to handle this. 

      nowackem
      nowackemAuthor
      Level 5
      March 11, 2022

      @nowackem Why are you opening the Reader extended PDF in Designer? If you want to make any changes in the form, then do it your XDP, save it again as a Dynamic PDF, and reader extend the same. Thanks!


      @mayank_tiwari  I was trying to test this and see what the difference is. My XDP files are not seeing the _pagezerocontent code after we extend but works fine before. Your file acted the same exact way after I extended it myself. This is telling me that we are doing something different when extending. How are you extending your files? What is your procedure?

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