Created form in AEM Designer - Users can't edit/save using Reader or can't electronically sign

Question

Hello,

I created a form using AEM Designer 6.5.0.20190320.3.935878. Some users only have Reader and we found that they could not save the file without using Print to PDF. That won't work as additional information is added to the form just prior to release. I have the ability to lock fields as signers approve, but removed the locks in the attached file.

After researching this, I found old threads where people had the same problem and Enabled Reader. However, that prevents users from electronically signing. I am not finding any more recent (last 3-4 years) where this has been resolved. I apologize if this was answered earlier, but I haven't found it. Has this issue been resolved or are we stuck with forms that cannot be edited, saved and electronically signed by Adobe Reader users?

Thank you in advance.

Craig

MohammedHi · Accepted Answer

This happens if the file is used by another process so saving is blocked or when you're using an older version of Acrobat like 9, X oder XI. Try to save the file with another name, when applying the usage rights. In case you're using such old version of Acrobat, you can't reader enable the PDF anymore since the certificate required for this operation has expired in 2023.

Hello radzmar,

Thanks for your reply, I had tried the suggested solution but that didn't fix the issue.

I had to purchase the adobe package and update adobe pro, this fixed the issue immediately.

jeffm70816839 · Answer

Open in Acrobat not Reader Save as OtherReader Extended PDFEnable More Tools

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