Correspondence Mangement Letters - Post Process

Forum|Forum|9 months ago
April 15, 2025
1 reply
384 views

Hi,

I created a sample letter in correspondence management (aem 6.5.22), always post process field is coming empty, I tried to create a new workflow model under tools, added a custom workflow code as well but the not getting displayed the post process. I updated the "Adobe LiveCycle Client SDK Configuration" for username and password.

Please let me know if any of you have any idea to resolve this issue. Thanks in advance.

R

rahulpandey27

Adobe Employee

Hello @aravinds

1. Can you please confirm if your Custom Workflow Model Location is created under /conf/global/settings/workflow/models.
Old/external models under /etc/workflow/models might NOT appear in all modern UI elements.
Reference: https://experienceleague.adobe.com/en/docs/experience-manager-learn/foundation/projects/develop-aem-projects#location-of-workflow-model-in-64

2. After adding/editing models, always click "Sync" in the Workflow console—un-synced models won’t reliably appear in downstream dropdowns.
Reference: https://experienceleague.adobe.com/en/docs/experience-manager-65/content/implementing/developing/extending-aem/extending-workflows/workflows-models

3. Making AEM Workflows Available as Post Process
a. Workflow visibility depends on process registration. Only processes registered as forms workflow or AEM workflow show up.
b. AEM workflows must not be transient for listing as post-process: check your model settings.
c. If missing after reconfiguration, try clearing browser cache or accessing from a new session to rule out UI cache.

Thanks,

Rahul Pandey