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SPBridges
September 10, 2020
Solved

Cannot open forms with hidden sections from my Ipad

  • September 10, 2020
  • 5 replies
  • 1244 views

I am trying to create a form to send to employees.  There are a number of sections that I want hidden until needed.  I have got this to work on my main computer and it tests well on Acrobat Reader.  It will not, however work when I email it or send it to One Drive to down load onto an Ipad.  I get a message that states it needs Reader version 8 or more to open, but I am using Version 12.  

Any suggestions?

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Best answer by Kosta_Prokopiu1

To explain this:

Adobe Designer creates XFA based PDFs. If you save them as interactive dynamic PDFs then your viewer needs a plugin to render the XFA content. Only Adobe Reader or Acrobat on Desktop provide this functionality. If you save the form as static PDF (as was suggested) you loose the dynamic behavior but the PDF can be viewed on mobile devices (or also browsers such as Chrome). The message you see is a bit misleading, it comes from the times when XFA was added to Adobe Reader (version 😎 and older Readers would not be able to interpret the XFA based PDFs.

5 replies

W
Adobe Employee
workflowuserAdobe Employee
Adobe Employee
September 10, 2020

was this form created using Designer? if yes it will not work on IPAD's or any other tablets

    W
    Adobe Employee
    workflowuserAdobe Employee
    Adobe Employee
    September 10, 2020

    you can consider using AEM Forms server to render the XDP in HTML5 format or consider creating Adaptive Forms and present the Adaptive Forms to your users for filling the form. Once the form is submitted you can merge the data with your xdp template to generate the PDF for archival purposes. You will need to have AEM server with Forms Add On installed for this to work

      W
      Adobe Employee
      workflowuserAdobe Employee
      Adobe Employee
      September 10, 2020

      or you can try the following

      save the xdp as static pdf and try to open it on iPad using Reader

        Mayank_Gandhi
        Adobe Employee
        Mayank_GandhiAdobe Employee
        Adobe Employee
        September 11, 2020

        @spbridges  Make sure you have reader extended the form

          Kosta_Prokopiu1
          Adobe Employee
          Kosta_Prokopiu1Adobe EmployeeAccepted solution
          Adobe Employee
          September 11, 2020

          To explain this:

          Adobe Designer creates XFA based PDFs. If you save them as interactive dynamic PDFs then your viewer needs a plugin to render the XFA content. Only Adobe Reader or Acrobat on Desktop provide this functionality. If you save the form as static PDF (as was suggested) you loose the dynamic behavior but the PDF can be viewed on mobile devices (or also browsers such as Chrome). The message you see is a bit misleading, it comes from the times when XFA was added to Adobe Reader (version 😎 and older Readers would not be able to interpret the XFA based PDFs.

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