ALC-ACM-002-013: Unexpected error while creating the Letter (AEM forms)

[aravindS]

Getting the below error when trying to edit / open the new letter.

Thanks in advance

[Pranay_M]

Hi @aravindS,

Please install the compatibility package and this should fix the issue:

https://experience.adobe.com/#/downloads/content/software-distribution/en/aem.html?package=/content/...

Thanks
Pranay

[aravindS]

Hi @Pranay_M ,

I installed the respective package and restarted the local instance as well, still facing the same issue.

[Utkarsh_24]

Hi @aravindS ,

Are you trying this on 6.5 or on Cloud SDK ?

The document you referred to install compatibility package is for 6.5.

I don't think you can install it on cloud, I believe Interactive Communication on cloud service is on the road map .

Thanks,

Utkarsh

[aravindS]

Hi @Utkarsh_24 ,

Thanks for your comment, I'm using latest 6.5 LTS, both quickstart, forms and installed Compat LTS also.

Thanks.

[Utkarsh_24 · Accepted solution]

Thanks for the Update @aravindS .
6.5 LTS is Newly Released.

I will recommend you to log a Support ticket with all the Artifacts to get this Investigated.

Regards,
Utkarsh

[aravindS]

Thanks for the update @Utkarsh_24 , 

Do you have any idea how to do the same correspondence setup in aem cloud

Thanks.

[Pranay_M]

Hi @aravindS,

Upon further evaluation, I can confirm that the Correspondence Management usecase is currently not supported in AEMFaaCS and will soon be available for other cloud versions.

Thanks
Pranay