Adobe Experience Manager - Forms v6.3.0. Crashing on Preview

[TimStaub]

Good Afternoon,

AEM Designer keeps crashing on me whenever I attempt to preview PDF for a second time.  This issue started on/or about Thursday November 5, 2020. My Preview xml file has been verified as good.  The Data Connection Schema is also healthy with no errors.  My log will sho Generating PDF Document...PDF generated successfully, after the first preview.  If I attempt to preview a second time Designer closes.

Hoping someone may have any insights.

[Mayank_Gandhi]

@TimStaub  Is it specific to a single form?

[TimStaub]

No, unfortunately it is happening on all Forms.

[Kosta_Prokopiu1]

@Mayank_Gandhi - same happened here - until a few weeks ago everything fine - now crash with every second Preview. Could not yet establish what is wrong. I did not install any new versions of Acrobat and Designer.

[TimStaub]

@Mayank_Gandhi Do you have any idea's. We even replaced my laptop as we thought there was an issue with high cpu usage.

[TimStaub]

@Mayank_Gandhi Can you direct me to where I can find error logs? We have looked in Event view but have not been able to find anything there.

[Mayank_Gandhi]

Any update on Acrobat or vc++ libraries?

[TimStaub]

@Mayank_Gandhi Not to my knowledge. Would the libraries reside on the AEM servers? I can inquire with my Engineers.

[TimStaub · Accepted solution]

Well this issue has somehow miraculously fixed itself.  Don't know how or why but Designer is no longer crashing on Preview. 

[Kosta_Prokopiu1]

🙂 yes, it has fixed itself (well, I guess this might have been some certificate issue or some Windows related problem that might have gone away after an update - who knows...)