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maityh
December 22, 2022
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Adobe ES4 Truststore certificate

  • December 22, 2022
  • 2 replies
  • 2719 views

In Adobe ES4, truststore certficate is going to be expire on upcoiming January 8, 2023. Looks like it's a Adobe Root cert, I never updated any cert in Adobe ES4 since installation. How can I get a new Adobe Root CA? Will the new Adobe Root CA be valid for Adobe ES4.

I got this Adobe blog - https://helpx.adobe.com/ca/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html , but I did not find the link for new cert to download and import in ES4.

Screenshot from ES4 admin console -


Thanks

Himanshu

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Best answer by maityh712

Thanks for your response @pulkit_jain_ 

 

We created support cases in Adobe Creative and Enterprise cloud, they asked to download the certificate from licensing portal and update in admin console.

 

We downloaded the certificate from licensing portal, but those are only valid till 8th January, 2023.

 

I will DM the details, can you please share the certificate.

 

Thanks

Himanshu

 

 

2 replies

Dave_Watts
Dave_Watts
Level 2
December 22, 2022

Adobe LiveCycle ES4 is no longer supported, I think. You'll probably have to contact Adobe for extended support. You might be able to open a support ticket through the regular support channel if you have AEM also. I'm sorry I can't be more helpful than this.

 

Dave Watts, Eidolon LLC 

    D
    DavidZhang
    Level 4
    December 23, 2022

    Open a support ticket or talk to your custom support manager to get it. Or you can go to Adobe sites to download the certificate from their public site if you are out of support and you can play this trick. But seems Adobe still would like to send you the certificate even LC4 is out of support.

     

      D
      DavidZhang
      Level 4
      December 31, 2022

      @davidzhang How did it go after applying the new cert?


      Both LC and AEM are working fine on DEV so far. Will test next Tuesday to advance the time to Jan 9 on DEV to see if anything breaks after Jan 8.

        Pulkit_Jain_
        Adobe Employee
        Pulkit_Jain_Adobe Employee
        Adobe Employee
        December 29, 2022

        @maityh 

        As mentioned earlier, Adobe LiveCycle ES4 is no longer supported (and there is no extended support for this version).

        You can DM the organization details (Name, company's DeploytoID), and we will share the latest RE certificate with you via LWS, if applicable.

        Alternatively, for a quick turnaround, please raise a support ticket with these details.

          M
          maityh712Accepted solution
          December 30, 2022

          Thanks for your response @pulkit_jain_ 

           

          We created support cases in Adobe Creative and Enterprise cloud, they asked to download the certificate from licensing portal and update in admin console.

           

          We downloaded the certificate from licensing portal, but those are only valid till 8th January, 2023.

           

          I will DM the details, can you please share the certificate.

           

          Thanks

          Himanshu

           

           

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