We are excited to announce the Adobe Customer Support Experience is live as of May 11th 2020!
Support Tickets are now able to be submitted via theAdmin Console
As previously shared, we are working to improve how you interact with Adobe Customer Support, starting with Adobe Experience Manager and Campaign products. Our vision is to streamline the support experience by moving to a single entry point, using the Adobe Admin Console. Once live, your organization will be able to easily access Adobe Customer Support; have greater visibility into your service history via a common system across products; and request help via phone, web, and chat through this single portal.
New Tickets/Cases will no longer be able to be submitted in legacy systems as of May 11th. TheAdmin Consolewill be used to submit new tickets/cases.
Between May 11th and May 20th, the legacy systems will remain available to work existing tickets/cases to completion.
Beginning May 20th the support team will migrate remaining open cases from the legacy systems to the new support experience. You will receive an email notification regarding how to contact support to continue to work on these cases.
A closed case history will be visible to the Adobe support personnel. If you need assistance regarding a closed case, please see the Need Help? section below.
After Go-Live, if you encounter issues and are unable to login to the new tool, you have the following options: