adobe-aem-forms-jee-hotfix2-6.5.23.0-linux-jboss causing issue with | Community
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A
atfrench
Level 2
August 18, 2025
Solved

adobe-aem-forms-jee-hotfix2-6.5.23.0-linux-jboss causing issue with

  • August 18, 2025
  • 2 replies
  • 1591 views

We installed the hotfix to our on-prem 6.5.23 AEM FORMS JBOSS Linux environment.  Now we have an issue that appears to be with the PsToPdfService.  This issue did not happen in 6.5.23.  Perhaps someone will have some idea what we can check.  Here is a snippet of the server log for the issue:

 

08/13 09:05:16,783 WARN [com.adobe.service.ProcessResource] (ProcessResource@4087c1f4(name=PsToPdfService.exe,pid=0) Error Reader) ALC-BMC-001-024: Service PsToPdfSvc: Process ProcessResource@4087c1f4(name=PsToPdfService.exe,pid=0) terminated abnormally with error code {3}

08/13 09:05:16,808 INFO [com.adobe.service.ProcessResource] (default task-2) ALC-BMC-001-505: Service PsToPdfSvc: Starting native process with command line "/app/adobe/jboss-7.4.10.GA/standalone/svcnative/PsToPdfSvc/PsToPdfService.exe" -IOR IOR: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 -AppServer jboss
08/13 09:05:16,822 ERROR [com.adobe.util.ConnectionFactoryReflectionWrapper] (default task-2) ALC-UTIL-001-001: Unexpected exception while resolving a new connection to an Adobe Service: java.lang.reflect.InvocationTargetException

...

Caused by: java.lang.IllegalStateException: Connection to failed service.
at com.adobe.service.ResourcePooler.allocateResource(ResourcePooler.java:203) [adobe-csa.jar:6.5.0.0.20250730.8ef8d1fa]
at com.adobe.service.ConnectionFactoryManagerPeer.getConnectionResourceFromPool(ConnectionFactoryManagerPeer.java:79) [adobe-csa.jar:6.5.0.0.20250730.8ef8d1fa]
at com.adobe.service.J2EEConnectionFactoryManagerPeerImpl.getConnection(J2EEConnectionFactoryManagerPeerImpl.java:136) [adobe-csa.jar:6.5.0.0.20250730.8ef8d1fa]
... 307 more

Best answer by bijarniy

Hi @atfrench 

 

We are aware of the issue you reported and have completed the analysis. The root cause has been identified, and a fix has been implemented in the product.

This fix will be included in the upcoming patch which is AEM Forms 6.5 SP24. If you require this resolution on an urgent basis, please reach out to Adobe Support to request a hotfix.

 

Please share if you need any further assistance.

 

Thanks

2 replies

A
atfrenchAuthor
Level 2
August 18, 2025

I have just received an update from Adobe that they are aware of the issue and are working on it.  I will update once I hear back from Adobe.

    P
    Adobe Employee
    Pranay_MAdobe Employee
    Adobe Employee
    August 22, 2025

    Hi @atfrench,

     

    Can you please confirm if you are have the AEM installed on Linux or a windows server..?

     

    If by any chance it is a RHEL setup, Starting with the SP23 release, a new dependency on OpenSSL 3 has been introduced. While RHEL 9 includes OpenSSL 3 by default, it is not available by default on RHEL 8. Without this dependency, XMLFormService will fail to start.For in-house Linux instances, you can install OpenSSL 3 using the following command:"sudo dnf install openssl3 openssl3-libs openssl3-devel"

    Thanks
    Pranay

    A
    atfrenchAuthor
    Level 2
    September 1, 2025

    Hi @atfrench ,

    Thanks for the confirmation.

    Just to clarify further — could you please confirm which Linux distribution and version you're using? Specifically, whether it’s RHEL (e.g., RHEL 8 or RHEL 9) or SUSE (e.g., SLES 15 SP6), or another flavor? Knowing the exact version will help us better understand the environment and proceed accordingly.

    Appreciate your help!

    Best regards,

    Anupam


    Hi.  We are RHEL Linux 4.18.0-553.69.1.el8_10.x86_64 #1 SMP Thu Aug 7 18:10:00 EDT 2025 x86_64 x86_64 x86_64 GNU/Linux.

    I attached server log for a fail (v6.5.23 with hotfix) and for a pass (v6.5.23 no hotfix).  I hope that helps.  The test is to NORMALIZE a pdf.

     

    Thanks

    B
    Adobe Employee
    bijarniyAdobe EmployeeAccepted solution
    Adobe Employee
    September 9, 2025

    Hi @atfrench 

     

    We are aware of the issue you reported and have completed the analysis. The root cause has been identified, and a fix has been implemented in the product.

    This fix will be included in the upcoming patch which is AEM Forms 6.5 SP24. If you require this resolution on an urgent basis, please reach out to Adobe Support to request a hotfix.

     

    Please share if you need any further assistance.

     

    Thanks

    A
    atfrenchAuthor
    Level 2
    September 9, 2025

    Hi.  This is good news.  Thanks very much.

    A
    atfrenchAuthor
    Level 2
    September 27, 2025

    Adobe has supplied a hotfix for this issue.  Installed and confirmed working.  
    Thanks for resolving this issue.  Very much appreciated.

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