Uploading Video (.mov, .avi, .mpg, .mpeg) AEM dam is not playing these formats | Community
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4 replies

M
Mahesh_Gunaje
Level 7
January 10, 2024

Hi @ronnie09 

 

Are you able to play the video using IP based URL?  Whether dispatcher blocks your asset version?

 

    R
    Ronnie09Author
    Level 6
    January 10, 2024

    I am verifying in cloud as well as in local author environment. 

      arunpatidar
      Community Advisor
      arunpatidarCommunity Advisor
      Community Advisor
      January 10, 2024

      Hi @ronnie09 
      Following formats are supported in DAM. Could you please send the error what are you geeting once you try to upload an image?

      https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/file-format-support.html?lang=en#video-formats 

       

      Can you also try in local instance ?

      Arun Patidar
        R
        Ronnie09Author
        Level 6
        January 10, 2024

        Hi @arunpatidar 
        While Uploading I am not getting any errors


        In Local for MOV File It shows



        For AVI File


        Same is happening for MPEG

        In Error.logs


        FOR Playing MOV file


        11.01.2024 00:46:08.667 *WARN* [qtp300030499-290] org.eclipse.jetty.io.AbstractConnection
        java.lang.NullPointerException: null
        at org.eclipse.jetty.io.AbstractConnection.lambda$failedCallback$0(AbstractConnection.java:92) [org.apache.felix.http.jetty:4.2.14]
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) [org.apache.felix.http.jetty:4.2.14]
        at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) [org.apache.felix.http.jetty:4.2.14]
        at java.base/java.lang.Thread.run(Thread.java:834)


        FOR AVI
        11.01.2024 00:44:56.757 *INFO* [[0:0:0:0:0:0:0:1] [1704914096698] GET /mnt/overlay/dam/gui/coral/content/commons/sidepanels/renditions.html/content/dam/project/file_example_AVI_480_750kB.avi HTTP/1.1] com.day.cq.wcm.core.impl.designer.SearchPathLimiter Search path limiter configured with searchPathLimiterFeatureToggleOn: true and searchPathThreshold: true.

          T
          Teja_G
          Level 3
          January 10, 2024

          @ronnie09 Usually when you upload several video assets it will take time to extract and process renditions. You may have to wait for sometime to load all the xmp, metadata and rendition extraction. Since those are adobe supported formats you should be able to play the original renditions. Also make sure DAM Update asset workflow ran successfully and if it needs any step to process video thumbnails or rendition enable it. I have tried uploading .mov, ,mpg & .mp4 video assets in my system. Original renditions are playing using default player in assests.html 

           

          Please refer below working screenshot, in my case I have disabled by default ogg, flv, mp4 rendition creation format as it takes more time and am unable to play original video. So I didn't need them much. 

           

          Thanks!!

           

            R
            Ronnie09Author
            Level 6
            January 10, 2024

            Hi @teja_g 

             

            It has been more than 24 hours and still I see



            I tried to play these videos using Window Media Player and VLC, there it plays perfectly fine

             

             



            And same for MPG/MPEG 

              kautuk_sahni
              Community Manager
              kautuk_sahniCommunity Manager
              Community Manager
              January 11, 2024

              @ronnie09 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

              Kautuk Sahni
              R
              Ronnie09Author
              Level 6
              January 11, 2024

              Hi @kautuk_sahni 

              I am looking for more information.

                T
                Teja_G
                Level 3
                January 11, 2024

                @ronnie09 If you just need original asset to be playable then have you tried disabling ogg, flv & other renditions? For me sometimes it took more time to get the asset renditions and play them, worst case it may never happen as well. I can see you tried to upload 300+ MB video asset, I would suggest you to disable the all rendition generations and then upload the asset, once it is loaded and you where able to play. Then in the off peak hours if you still need renditions try rendering them. 

                 

                Also, are you seeing any errors in console or error logs when you play them? If it is in local I would suggest to stop all the services running in the system and give more memory to AEM so that asset can upload and render fast then you will get chance to play them if it is loaded successfully (Most of the times I saw high CPU utilization when I upload any video asset )

                 

                Thank you!!

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