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Unable to process image

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Level 2

Hello everyone! I am trying to upload images but the workflow is stuck in processing.

0424_0-1609838502267.png

 

A notification was received. Have anyone of you encountered this?

0424_0-1609838183499.png

 

1 Accepted Solution

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Correct answer by
Employee Advisor

@10024 

As the notification says there's an error in Smart Tags process, please check/ share the logs for the error.You can validate the smart tagging config through JMX console: https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.h...

Please ensure that smart tagging is configured as described here:

https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.h...

You can refer to the solution mentioned, in case you get the same error as this post: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-4-smart-tags-unable-...

 

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2 Replies

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Community Advisor

Can you please try the following steps:

1. Look for any running workflow instances here: <host:port>/libs/cq/workflow/admin/console/content/instances.html

2. If there are any entries, terminate them.

3. Try uploading the asset again.

4. If the issue still persist, try disabling "Smart Tags" workflow from here: <host:port>/libs/cq/workflow/admin/console/content/models.html

Avatar

Correct answer by
Employee Advisor

@10024 

As the notification says there's an error in Smart Tags process, please check/ share the logs for the error.You can validate the smart tagging config through JMX console: https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.h...

Please ensure that smart tagging is configured as described here:

https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.h...

You can refer to the solution mentioned, in case you get the same error as this post: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-4-smart-tags-unable-...