Smart Crop Image Stuck in Processing State Despite Workflow Completion | Community
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ZeelTr1
Level 2
January 20, 2025

Smart Crop Image Stuck in Processing State Despite Workflow Completion

  • January 20, 2025
  • 3 replies
  • 689 views

I am facing an issue with Smart Crop in AEM 6.5. When I upload an image, the image remains in the "processing" state and does not complete. However, when I check the workflow status, it indicates that the workflow has finished successfully. Anyone faced this issue? I checked for permissions with admin and everything is fine there.

 

3 replies

EstebanBustamante
Community Advisor and Adobe Champion
EstebanBustamanteCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
January 21, 2025

Hi, 

Yes, a specific process step is required to change the card's status(DAM Update Asset Workflow Completed step). It's likely that your workflow didn't reach that step. I recommend reviewing the workflow execution and ensuring that the step is included and properly executing on the asset. You can refer to this for guidance: 

https://medium.com/@bsaravanaprakash/aem-assets-post-processing-workflows-a-savior-to-resource-change-hell-problem-da59d6aebfe4

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/asset-remains-in-processing-state-after-uploading/m-p/555685

 

Hope this helps

Esteban Bustamante
    Z
    ZeelTr1Author
    Level 2
    January 21, 2025

    I see that post processing workflows is for cloud but I am using AEM on premise. We have DAM update Asset workflow and when I check it's instance, it says workflow is completed. I have created a folder in DAM where I am applying smart crop with required aspect ratio. Is there any requirement to create a custom workflow besides update DAM update asset workflow?

    gkalyan
    Community Advisor and Adobe Champion
    gkalyanCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    January 23, 2025

    @zeeltr1 

    Sometimes it might be due to js errors. Can you check that once in the developer console.

     

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      January 27, 2025

      @zeeltr1 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

      Kautuk Sahni
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