Smart Crop Image Stuck in Processing State Despite Workflow Completion

[ZeelTr1]

I am facing an issue with Smart Crop in AEM 6.5. When I upload an image, the image remains in the "processing" state and does not complete. However, when I check the workflow status, it indicates that the workflow has finished successfully. Anyone faced this issue? I checked for permissions with admin and everything is fine there.

[EstebanBustamante]

Hi, 

Yes, a specific process step is required to change the card's status(DAM Update Asset Workflow Completed step). It's likely that your workflow didn't reach that step. I recommend reviewing the workflow execution and ensuring that the step is included and properly executing on the asset. You can refer to this for guidance: 

https://medium.com/@bsaravanaprakash/aem-assets-post-processing-workflows-a-savior-to-resource-chang...

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/asset-remains-in-processin...

Hope this helps

[ZeelTr1]

I see that post processing workflows is for cloud but I am using AEM on premise. We have DAM update Asset workflow and when I check it's instance, it says workflow is completed. I have created a folder in DAM where I am applying smart crop with required aspect ratio. Is there any requirement to create a custom workflow besides update DAM update asset workflow?

[gkalyan]

@ZeelTr1 

Sometimes it might be due to js errors. Can you check that once in the developer console.

[kautuk_sahni]

@ZeelTr1 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!