I'm encountering an issue with integrating AEM and Salesforce | Community
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V
vk1-1
Level 2
February 21, 2024

I'm encountering an issue with integrating AEM and Salesforce

  • February 21, 2024
  • 8 replies
  • 3403 views
When I am creating aem user as leads with workflow, I get an "cannot be cast to class"
please see the error log in below,
 
21.02.2024 16:31:25.634 *ERROR* [JobHandler: /var/workflow/instances/server0/2024-02-21/salesforce-com-export_10:/home/users/we-retail/e4BozbZJR5ZClEhtA2QQ/profile] com.adobe.granite.workflow.core.job.JobHandler Error executing workflow step
com.adobe.granite.workflow.WorkflowException: Process execution resulted in an error
    at com.adobe.granite.workflow.core.job.HandlerBase.executeProcess(HandlerBase.java:204) [com.adobe.granite.workflow.core:2.0.240.CQ660-B0017]
    at com.adobe.granite.workflow.core.job.JobHandler.process(JobHandler.java:271) [com.adobe.granite.workflow.core:2.0.240.CQ660-B0017]
    at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:502) [org.apache.sling.event:4.2.24]
    at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:351) [org.apache.sling.event:4.2.24]
    at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:60) [org.apache.sling.event:4.2.24]
    at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:287) [org.apache.sling.event:4.2.24]
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
    at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: com.adobe.granite.workflow.WorkflowException: Failed to execute process
    at com.day.cq.workflow.compatibility.CQWorkflowProcessRunner.execute(CQWorkflowProcessRunner.java:108) [com.day.cq.workflow.cq-workflow-impl:6.3.8.CQ652-B0003]
    at com.adobe.granite.workflow.core.job.HandlerBase.executeProcess(HandlerBase.java:194) [com.adobe.granite.workflow.core:2.0.240.CQ660-B0017]
    ... 8 common frames omitted
Caused by: java.lang.ClassCastException: class org.apache.jackrabbit.oak.plugins.value.jcr.ValueImpl cannot be cast to class java.lang.String (org.apache.jackrabbit.oak.plugins.value.jcr.ValueImpl is in unnamed module of loader org.apache.felix.framework.BundleWiringImpl$BundleClassLoader @2e60ced2; java.lang.String is in module java.base of loader 'bootstrap')
    at com.adobe.cq.mcm.salesforce.SalesforceExportProcess.execute(SalesforceExportProcess.java:122)
    at com.day.cq.workflow.compatibility.CQWorkflowProcessRunner.execute(CQWorkflowProcessRunner.java:93) [com.day.cq.workflow.cq-workflow-impl:6.3.8.CQ652-B0003]
    ... 9 common frames omitted
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8 replies

V
vk1-1Author
Level 2
February 23, 2024

Hi 
Anyone help me with the above issue?

 

Thank You 

Vk

    narendragandhi
    Community Advisor
    narendragandhiCommunity Advisor
    Community Advisor
    February 23, 2024

    Hi @vk1-1 

     

    It looks like you are running into a class cast exception while retrieving values from ValueImpl. Is it possible for you to share the code snippet for your custom workflow process class - SalesforceExportProcess.java to check this further?

     

    Thanks

    Narendra

      V
      vk1-1Author
      Level 2
      February 26, 2024

      Hi @narendragandhi 

       

      I am currently utilizing an in-built Salesforce workflow function and referring to the following document for guidance: Adobe Experience Manager Integration with Salesforce.

      Please let me know if you need further assistance or clarification.

       

      Thank You 
      VK1

        EstebanBustamante
        Community Advisor and Adobe Champion
        EstebanBustamanteCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        February 23, 2024

        Hi, 


        Please check this thread which explains why the error would happen: https://www.baeldung.com/java-classcastexception. Which leads me to think that something may be incompatible. How are you connecting the applications? I wrote a blog a couple of months ago about how to integrate Salesforce and AEM: https://www.oshyn.com/blog/aem-and-salesforce-integration , please check if that helps. 

        Regards

         

        Esteban Bustamante
          V
          vk1-1Author
          Level 2
          February 26, 2024

          Hi @estebanbustamante,

           

          Connectivity-wise, I have followed the same steps outlined in your blog. However, when attempting to create leads from AEM to Salesforce by workflow, I encounter a "cannot be cast to class" error 

           

          Please let me know if you need further assistance or clarification. 

           

          Thank You

          VK1

           

           

            V
            vk1-1Author
            Level 2
            February 27, 2024

            Hi 

             

            Could someone please assist me with an issue I'm encountering? I'm unsure if it's related to AEM instance, and I'm currently using version 6.5.15 in my local setup

             

            Thank You
            VK1

              narendragandhi
              Community Advisor
              narendragandhiCommunity Advisor
              Community Advisor
              February 27, 2024

              Hi @vk1-1 

               

              Based on the error you shared above, the error is coming from the workflow process - SalesforceExportProcess.java class which is part of the Salesforce integration package so the Service Pack version may not be an issue.  It looks like you are following the steps from this article - https://experienceleague.adobe.com/docs/experience-manager-65/content/sites/administering/integration/salesforce.html

               

              Can you please confirm if you are passing the user ID as shown in the article?

               

              Thanks

              Narendra

                V
                vk1-1Author
                Level 2
                February 28, 2024

                Hi @narendragandhi 

                 

                Yes, I am passing the same userID as shown in the article.
                Is there any other solution to resolve this issue? Are there any mistakes in the steps I followed in the article?

                Could you please check logs screenshot below ?

                 

                Thank You,

                VK1

                  kautuk_sahni
                  Community Manager
                  kautuk_sahniCommunity Manager
                  Community Manager
                  February 28, 2024

                  @vk1-1 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

                  Kautuk Sahni
                  kautuk_sahni
                  Community Manager
                  kautuk_sahniCommunity Manager
                  Community Manager
                  February 28, 2024

                  @vk1-1 Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

                  Kautuk Sahni
                  V
                  vk1-1Author
                  Level 2
                  February 28, 2024

                  Hi @kautuk_sahni,

                   

                  I have not found a solution for this one. could you please help me here?

                   

                  Thank You 

                  VK1

                    V
                    vk1-1Author
                    Level 2
                    February 29, 2024

                    Hi 

                     

                    Anyone have a solution for the above issue?

                     

                    Thank You

                    VK1 

                      EstebanBustamante
                      Community Advisor and Adobe Champion
                      EstebanBustamanteCommunity Advisor and Adobe Champion
                      Community Advisor and Adobe Champion
                      February 29, 2024

                      hey @vk1-1 

                       

                      I don't think the issue is related to AEM or your instance because the error in the log you shared states this:

                      java.lang.ClassCastException: class org.apache.jackrabbit.oak.plugins.value.jcr.ValueImpl cannot be cast to class java.lang.String

                      In simpler terms, the program attempted to treat an object as a different type than it is. This often occurs when there's a misunderstanding about the type of data being handled or when incompatible types are used incorrectly.

                      To resolve this issue, you'll need to review the code where this casting occurs and ensure that it's handling the data correctly, possibly by using appropriate methods or conversions to work with the expected types

                       

                      Are you manipulating a node/resource's properties somehow? You didn't post any code, but I think it will be fairly simple to understand where this is failing by debugging the execution of your code. Please follow this tutorial on how to do it:  https://experienceleague.adobe.com/docs/experience-manager-learn/cloud-service/debugging/debugging-aem-sdk/remote-debugging.html?lang=en

                       

                      Hope this helps.

                      Esteban Bustamante
                        V
                        vk1-1Author
                        Level 2
                        February 29, 2024

                        Hi @estebanbustamante,

                         

                        I am encountering an error in the Salesforce integration package, but I have not implemented any custom code related to this workflow. The error appears to be originating from the Salesforce integration package itself. 

                         

                        Any updated or different Salesforce package for this one integration.

                         

                        Please tell me if I followed any wrong steps from below document: https://experienceleague.adobe.com/docs/experience-manager-65/content/sites/administering/integration/salesforce.html

                         

                        Thank You,

                        Vk1

                         

                         

                          V
                          vk1-1Author
                          Level 2
                          March 4, 2024

                          Hi 

                           

                          Anyone have a solution for the above issue?

                           

                          Thank You

                          VK1 

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