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Email Notification template

Forum|Forum|3 years ago
September 2, 2022
4 replies
3314 views

Hi,

When I am trying to send the email notification template in a workflow, it always points towards

/libs/settings/workflow/notification/email/default/en.txt template but it is not a good practice to make any changes in libs if I have to modify the template.

Could anyone help me know is there any other way that how to customize the new email template and redirect workflow towards it ?

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Best answer by Timo_HH

In AEM 6.5.20 the class com.day.cq.workflow.impl.email.EMailNotificationService tries to find the email templates first here:

String templateLocation = "/etc/workflow/notification/email/default";

If this location does not exist, it takes '/libs/settings/workflow/notification/email/default' as default path.

So for overlaying the email templates to create custom emails, you can copy '/libs/settings/workflow/notification/email/default' to '/etc/workflow/notification/email/default' and adjust it there.
No service restarts required.

In AEM 6.5.20 this worked. For lower AEM versions please try on your own.

D

digarg17

Adobe Employee

You can overlay it under /apps and workflow would automatically pick anything under /apps over /libs (If cloud impl ) . E.g. for asset expiry notification we overlayed /libs/settings/dam/notification/email/default/com.adobe.cq.dam.asset.expiry.prior/en.txt to

/apps/settings/dam/notification/email/default/com.adobe.cq.dam.asset.expiry.prior/en.txt and added our own text/html.

lukasz-m

Community Advisor

Hi @khasinaparveen,

According to the official documentation:

https://experienceleague.adobe.com/docs/experience-manager-65/administering/operations/notification.html?lang=en#email-templates-for-workflow-notification

Template for email workflow notification can be changed only under /libs. Overlay of /libs/settings/workflow/notification/email/default/en.txt will not work because com.day.cq.workflow.impl.email.EMailNotificationService which is responsible to sent an email has hardcoded path to /libs/settings/workflow/notification/email/default.

Alternatively you can try to extend EMailNotificationService and change location of template to use your custom location.

D

digarg17

Adobe Employee

Okay , we did use it recently and it worked for us (on cloud) , you may want to check that.

lukasz-m

Community Advisor

You are right, in cloud setup EMailNotificationService implementation has changed a bit. So overlay could work in AEM as a Cloud Service, but for on-prem version 6.5 and 6.4 it will not, due to the reason I have described in my previews message.

T

Timo_HHAccepted solution

In AEM 6.5.20 the class com.day.cq.workflow.impl.email.EMailNotificationService tries to find the email templates first here:

String templateLocation = "/etc/workflow/notification/email/default";

If this location does not exist, it takes '/libs/settings/workflow/notification/email/default' as default path.

So for overlaying the email templates to create custom emails, you can copy '/libs/settings/workflow/notification/email/default' to '/etc/workflow/notification/email/default' and adjust it there.
No service restarts required.

In AEM 6.5.20 this worked. For lower AEM versions please try on your own.

T

Timo_HH

"No service restarts required." is not correct. The folders are read during service activation. So the service/instance needs a restart.
Enabling a debug log for com.day.cq.workflow.impl.email.EMailNotificationService shows which folder is used during service activation.

shikhasoni1

Hi @khasinaparveen

Did the solution work for you. If yes could you mind sharing the workflow code here please.

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