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khasinaparveen
September 2, 2022
Solved

Email Notification template

  • September 2, 2022
  • 4 replies
  • 3314 views

Hi, 

When I am trying to send the email notification template in a workflow, it always points towards 

/libs/settings/workflow/notification/email/default/en.txt  template but it is not a good practice to make any changes in libs if I have to modify the template. 

Could anyone help me know is there any other way that how to customize the new email template and redirect workflow towards it ? 

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Best answer by Timo_HH

In AEM 6.5.20 the class com.day.cq.workflow.impl.email.EMailNotificationService tries to find the email templates first here:

String templateLocation = "/etc/workflow/notification/email/default";

 If this location does not exist, it takes '/libs/settings/workflow/notification/email/default' as default path.

 

So for overlaying the email templates to create custom emails, you can copy '/libs/settings/workflow/notification/email/default' to '/etc/workflow/notification/email/default' and adjust it there.
No service restarts required.

In AEM 6.5.20 this worked. For lower AEM versions please try on your own.

4 replies

D
Adobe Employee
digarg17Adobe Employee
Adobe Employee
September 2, 2022

You can overlay it under /apps and workflow would automatically pick anything under /apps over /libs (If cloud impl ) . E.g. for asset expiry notification we overlayed /libs/settings/dam/notification/email/default/com.adobe.cq.dam.asset.expiry.prior/en.txt to 

/apps/settings/dam/notification/email/default/com.adobe.cq.dam.asset.expiry.prior/en.txt and added our own text/html.

    lukasz-m
    Community Advisor
    lukasz-mCommunity Advisor
    Community Advisor
    September 2, 2022

    Hi @khasinaparveen,

    According to the official documentation:

    Template for email workflow notification can be changed only under /libs. Overlay of /libs/settings/workflow/notification/email/default/en.txt will not work because com.day.cq.workflow.impl.email.EMailNotificationService which is responsible to sent an email has hardcoded path to /libs/settings/workflow/notification/email/default.

    Alternatively you can try to extend EMailNotificationService and change location of template to use your custom location.

      D
      Adobe Employee
      digarg17Adobe Employee
      Adobe Employee
      September 2, 2022

      Okay , we did use it recently and it worked for us (on cloud) , you may want to check that.

        K
        khasinaparveenAuthor
        September 26, 2022

        You are right, in cloud setup EMailNotificationService implementation has changed a bit. So overlay could work in AEM as a Cloud Service, but for on-prem version 6.5 and 6.4 it will not, due to the reason I have described in my previews message.


        Yes Exactly. In AEM as a cloud it worked. But, for 6.5 no overlay was working. Had to edit the template under /libs.

        Thank you.

          T
          Timo_HHAccepted solution
          November 18, 2024

          In AEM 6.5.20 the class com.day.cq.workflow.impl.email.EMailNotificationService tries to find the email templates first here:

          String templateLocation = "/etc/workflow/notification/email/default";

           If this location does not exist, it takes '/libs/settings/workflow/notification/email/default' as default path.

           

          So for overlaying the email templates to create custom emails, you can copy '/libs/settings/workflow/notification/email/default' to '/etc/workflow/notification/email/default' and adjust it there.
          No service restarts required.

          In AEM 6.5.20 this worked. For lower AEM versions please try on your own.

            T
            Timo_HH
            November 19, 2024

            "No service restarts required." is not correct. The folders are read during service activation. So the service/instance needs a restart.
            Enabling a debug log for com.day.cq.workflow.impl.email.EMailNotificationService shows which folder is used during service activation.

            shikhasoni1
            shikhasoni1
            January 30, 2025

            Hi @khasinaparveen 

             

            Did the solution work for you. If yes could you mind sharing the workflow code here please. 

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