Agency partner not seeing "Create" CTA in "New" contr...

[aembytes]

So we published the contribution folder to brand portal and it correctly created "New" and "Shared" folders. However the agency partners do not see the "Create" option.

Is that because we need to upload that user list in AEM Assets by going to contribution folder, "Asset Contribution" tab and adding members there? If the member does nto exist there, they will not see "Create" on brand portal ---> is that the correct behavior? 

If I now add the user by importing them in AEM --> tools --> Assets ---> Brand Portal Users, how do I force the contribution folder rights into brand portal ..will I need to publish the brand portal? Or the rights will be synced on schedule

[Vikas_Bharti · Accepted solution]

Follow the below information to make the contribution folder work properly:

1. Make sure the user is added in the AEM under the Tools > Assets > Brand Portal Users as mentioned here[0].

2. In the properties of the contribution folder in AEM, add the contribution user[1](The list will populate based on the users added in step 1).  

3. The user added in AEM as a contributor user should be added in the admin console[2] for accessing the Brand Portal. So, cross verify the users added in the product profile in the admin console are visible in the user section in BP. 

Once all three settings are in place, the logged-in user should be able to see the Create button in the contribution folder in BP for uploading assets. 

[0] https://experienceleague.adobe.com/docs/experience-manager-brand-portal/using/asset-sourcing-in-bran...

[1] https://experienceleague.adobe.com/docs/experience-manager-brand-portal/using/asset-sourcing-in-bran... 

[2] https://experienceleague.adobe.com/docs/experience-manager-brand-portal/using/admin-tools/brand-port... 

[aembytes]

Thanks, I've done all these. I did uploading users in AEM -> Assets -> Brand Portal Users, then added these users to the "Asset Contribution" tab of the folder in AEM assets. The external partners are able to see the "New" folder in Brand Portal but still do not see "Create" option. Do I need to sync users imported in AEM assets and Brand Portal somehow?