AEM Assets PDF thumbnail cannot be generated correctly

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28-11-2018

I uploaded a pdf file to assets, but the thumbnail image can not be generated correctly.

The original pdf thumbnail image is as follows:

original PDF screenshot.jpg

the thumbnail image in AEM Assets is as follows:

pdf.jpg

And I've tried the link: https://helpx.adobe.com/experience-manager/6-2/assets/using/aem-pdf-rasterizer.html

It doesn't work.

Thanks!

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28-11-2018