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mmbb110
Level 9
September 10, 2020
Solved

workflow notifications after delivery

  • September 10, 2020
  • 3 replies
  • 6780 views

Hi,

 

I want to schedule a single send delivery via a workflow and once that delivery completes, I am looking for getting an email notification with the delivery details, like total delivered, total bounces etc.

 

is this possible?

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Best answer by shelly-goel
If you go with a workflow for the delivery as suggested by @bisswang, you may use Query on Delivery (extract info in Additonal data) > Extract File > Transfer File. This might simplify the workflow and there would be a single place for intended people to look at the report on demand

3 replies

B
Adobe Employee
bisswangAdobe Employee
Adobe Employee
September 10, 2020

You could solve this via a workflow:

  • Most KPIs are stored aggregated on the delivery
  • You could fetch them and enrich a profile (the one receiving the stats) with it
  • Then create a small mail template which sends the data
B
Adobe Employee
bisswangAdobe Employee
Adobe Employee
October 26, 2020

What you might be able to do:

* Use the workflow sending the delivery

* Enable outbound transition on the delivery

* Add a wait for e.g. 24 hours

* Add a fork

  * Branch 1 query for the people who shall receive the report (must be there as recipient)

. * Branch 2 fetch the deluvery information

* Use an enrichment on e.g. 1=1 to join both branches together with keeping the recipient as primary set

* Add another email task ans there you shall be able to include the KPIs fetched before

 

 

 

 

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
September 11, 2020

Hi @mmbb110,

 

Once you setup delivery alerting criteria follow below to configure the delivery alerting dashboard and this will help to send the notifications when you meet the criteria defined.

Documentation link: Delivery Alerting Dashboard 

 

Thanks, Sathees

Thanks, Sathees
M
mmbb110Author
Level 9
September 13, 2020
Thanks, I did set up a delivery alerting criteria using delivery in progress filter and used 5 in the delivery target minimum size and in the criteria and for the min processed ratio required for the deliveries in progress criterion = 0.01. I scheduled a message and it finished immediately but I did not get any alert. Is that because the message had very less audience size?
SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
September 21, 2020

Hi @mmbb110,

 

Are you using workflow supervisors group? Can you verify "Alert group" under "General" tab on delivery alerting dashboard to make that's configured properly.

 

Thanks, Sathees

Thanks, Sathees
M
mmbb110Author
Level 9
September 23, 2020
@satheeskannak, I was able to get this working and received the delivery alerting report, Thanks for your assistance. the delivery alerting report is a consolidated one and shows all messages that meet the criteria defined. How can I filter this alerting for specific messages only? also If I have a re-occurring email how do I get the stats or alerting for those messages. .
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