Why is HTML content and Text content different in the same email? | Community
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jae_lee
Level 3
February 28, 2017
Solved

Why is HTML content and Text content different in the same email?

  • February 28, 2017
  • 2 replies
  • 1317 views

Why is HTML content and Text content different in the same email?

HTML content:

Text content:

Shouldn't they be the same, under "Preview"? But they are different.

Why?

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Best answer by vraghav

Hi Jae,

Ideally they should be same but that is not a hard and fast rule.

In your case, the email developer, created the HTML part properly but Text part was filled with random word.

it is working as designed by the business practitioner.

Regards,

Vipul

2 replies

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
February 28, 2017

Hi Jae,

Ideally they should be same but that is not a hard and fast rule.

In your case, the email developer, created the HTML part properly but Text part was filled with random word.

it is working as designed by the business practitioner.

Regards,

Vipul

jae_lee
jae_leeAuthor
Level 3
February 28, 2017

Thank you Vipul!

Sincerely,

Jae