Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

What is difference between inbound and Outbound channel?

nidhiv77838491
Level 3
Level 3

What is difference between inbound and Outbound channel?

1 Accepted Solution
florentlb
Correct answer by
Level 10
Level 10

Hi,

Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

Inbound channels, such as call center, are channels where you enable customers to contact you.

Hope this helps,

Florent

View solution in original post

2 Replies
florentlb
Correct answer by
Level 10
Level 10

Hi,

Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

Inbound channels, such as call center, are channels where you enable customers to contact you.

Hope this helps,

Florent

View solution in original post

nidhiv77838491
Level 3
Level 3

Thanks Florent. It helped in understanding the concept