What is difference between inbound and Outbound channel? | Community
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nidhiv77838491
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January 26, 2017
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What is difference between inbound and Outbound channel?

  • January 26, 2017
  • 2 replies
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What is difference between inbound and Outbound channel?

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    Best answer by florentlb

    Hi,

    Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

    Inbound channels, such as call center, are channels where you enable customers to contact you.

    Hope this helps,

    Florent

    2 replies

    florentlb
    florentlbAccepted solution
    Level 10
    January 27, 2017

    Hi,

    Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

    Inbound channels, such as call center, are channels where you enable customers to contact you.

    Hope this helps,

    Florent

      N
      nidhiv77838491Author
      Level 2
      February 4, 2017

      Thanks Florent. It helped in understanding the concept

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