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thomash82948276
thomash82948276
August 2, 2018
Question

Web Application not loading - getting error message "Error rc=-57"

  • August 2, 2018
  • 3 replies
  • 3965 views

I have a Web Application that is not loading.  I'm getting the error message "Error rc=-57".

Does anyone know what this is and how it can be fixed?

Thanks, Tom

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3 replies

vraghav
Adobe Employee
vraghavAdobe Employee
Adobe Employee
August 3, 2018

Hi Tom,

Can you please confirm if your request is for ACC or ACS?

Regards,
Vipul

thomash82948276
thomash82948276Author
August 3, 2018

ACC

Thanks

Tom

vraghav
Adobe Employee
vraghavAdobe Employee
Adobe Employee
August 4, 2018

Hi Tom,

The error message is explaining that it is unable to locate the web application.

A common reason based on my experience is, your web application is configured to be published on to tracking server but then there is no frontal server configured to host it.

Can you please reach out to Adobe support so that they can work on your instance and help with the fix.

Regards,
Vipul

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