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SOLVED

Viral and social marketing Setup

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Level 2

Hi,

We are looking to integrate social marketing links into newsletters, however this functionality appears not to be setup on our instance. I have followed the below documentation, but this is instructions for once this feature is setup.

https://docs.campaign.adobe.com/doc/AC/en/DLV_Subscriptions_and_referrals_Viral_and_social_marketing...

What are the steps to be taken for setting this up?

Many thanks,

Rob

1 Accepted Solution

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Correct answer by
Employee

Hello Robert,

You are probably missing the social marketing package from the environment as highlighted below. Once this is installed you should have the pre-requisites added to the instance like channel for delivery and External accounts along with services and subscription.

1386651_pastedImage_0.png

Regards,

Adhiyan

View solution in original post

3 Replies

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Correct answer by
Employee

Hello Robert,

You are probably missing the social marketing package from the environment as highlighted below. Once this is installed you should have the pre-requisites added to the instance like channel for delivery and External accounts along with services and subscription.

1386651_pastedImage_0.png

Regards,

Adhiyan

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Level 2

Hi Adhiyan,

Thanks for your prompt response!!

Our environment is on version 6.1, does that still apply? If so, how would we go about installing it?

Regards,

Rob

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Level 10

Hi Rob,

Yes, you can find this package as explained here: Installing packages

Florent