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SOLVED

Unable to add New recipients inside profiles and targets .

GMSPrem-lAb0Gw
Level 2
Level 2

There is no new button to add new recipients under profiles and target.  Kindly please help me .

2.JPG

1 Accepted Solution
GMSPrem-lAb0Gw
Correct answer by
Level 2
Level 2

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

View solution in original post

13 Replies
Linda_Stinson
Employee
Employee

Hi Prem,

  The most likely reason is that you do not have Write privileges on this folder. Nor do you have Delete privileges as that button is missing also. Check with the person who gave you the account.

Linda

GMSPrem-lAb0Gw
Level 2
Level 2

Hi Linda,

I had the Write and Delete privileges. 2 days back I was able to add new recipients by clicking new button which displayed over there but now its not visible .

Linda_Stinson
Employee
Employee

Hi Prem, You will need to check with an Administrator for this environment. Unless it is a training environment, I don't have access to check it for you. Linda

GMSPrem-lAb0Gw
Level 2
Level 2

Hi Linda ,

I have admin access for this environment ..

GMSPrem-lAb0Gw
Level 2
Level 2

Hi Can you please check its not a training environment ....

Linda_Stinson
Employee
Employee

Hi Prem, is this a sandbox or Adobe Campaign client environment? In that case you can report the issue to Tech Support. -Linda

GMSPrem-lAb0Gw
Correct answer by
Level 2
Level 2

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

View solution in original post

alexd46042508
Level 1
Level 1

Hi GMSPrem,

Any chance you can share the resolution steps provided by Adobe?

Thanks,

Alex.

nithyanandhanm4
Level 2
Level 2

Will you please tell us how adobe support team solved this issue? Since i have same problem, I need the solution.

Please Share ASAP.

nithyanandhanm4
Level 2
Level 2

Hi Linda,

Please Assist me on the same issue.

alexd46042508
Level 1
Level 1

Check if you have Leads package installed. If that's the case, it will change how AC behaves in terms of recipients management.

nithyanandhanm4
Level 2
Level 2

Thanks for the update. I have Leads installed in AC. Will you please provide solution or idea on how to solve this?

I want to add recipients and restructure recipient table(including more fields).

Linda_Stinson
Employee
Employee

With the Leads module, the Incoming activities, Leads and Recipients schema are all related and leads and recipients are generated off of the incoming activities by technical workflows. You need to be very careful not to break anything.

Linda