Unable to add New recipients inside profiles and targets .

Forum|Forum|10 years ago
October 8, 2015
13 replies
5184 views

There is no new button to add new recipients under profiles and target. Kindly please help me .

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Best answer by GMSPrem-lAb0Gw

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

Linda_Stinson

Adobe Employee

Hi Prem,

The most likely reason is that you do not have Write privileges on this folder. Nor do you have Delete privileges as that button is missing also. Check with the person who gave you the account.

Linda

GMSPrem-lAb0GwAuthor

Level 2

Hi Linda,

I had the Write and Delete privileges. 2 days back I was able to add new recipients by clicking new button which displayed over there but now its not visible .

Linda_Stinson

Adobe Employee

Hi Prem, You will need to check with an Administrator for this environment. Unless it is a training environment, I don't have access to check it for you. Linda

GMSPrem-lAb0GwAuthor

Level 2

Hi Linda ,

I have admin access for this environment ..

GMSPrem-lAb0GwAuthor

Level 2

Hi Can you please check its not a training environment ....

Linda_Stinson

Adobe Employee

Hi Prem, is this a sandbox or Adobe Campaign client environment? In that case you can report the issue to Tech Support. -Linda