Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

Tracking Logs for Event Transactional Message

davidh2892249
Level 5
Level 5

Hi All,

 

Quick question - are tracking logs of Event Transactional Messages attributed to an event log?

Basically when we send out transactional messages, is there actually a way to see who opened and clicked? (even if it's a case of exporting out rather than being able to easily query in ACS).

 

Thanks

 

David

3 Replies
SatheeskannaK
Community Advisor
Community Advisor

Hi @davidh2892249,

 

You will be able to get this information from rtEvent.

 

SatheeskannaK_0-1596126692320.png

Thanks, Sathees

davidh2892249
Level 5
Level 5

thanks @SatheeskannaK 

 

I can see tracking logs available on the nms:trackingLogRtEvent:rtEventTrackingLogNoFCP resource and delivery logs available under the nms:broadLogRtEvent:rtEventBroadLogNoFCP resource.

 

The trouble I'm having is attributing the tracking logs against a delivery log.

 

Both resources have a "deliveryLogID" attribute, however - these don't actually seem to correspond and every tracking log has a unique delivery Log ID (so I think this actually seems to be a tracking log ID).

 

Both resources have links to the delivery resource, so I can attribute them to a delivery - but how can I join up the tracking logs to the delivery logs so that I know which opens/clicks happened from each unique email sent?

 

Thanks

 

David