Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Tracking does not work,there is no tracking logs after delivery operations..

Cagdas_Duran
Level 1
Level 1

Hi all,

I am new on campaign side of Adobe Marketing Cloud,and now we are trying some cases on Neolane.I think that we are using demo edition of this tool,server is located at https://ac522.adobedemo.com‌.I created delivery which includes facebook link and finished delivery operation as success and then I clicked that link on inbox of webmail which is located at Roundcube Webmail :: Welcome to Roundcube Webmail and display that email,but when I check tracking logs I can not see tracking information on tracking of delivery or tracking of recipient windows.How can I resolve this problem?

Thanks..

1 Accepted Solution
DonMaté
Correct answer by
Level 2
Level 2

Hi Cagdas,

  1. If you put this in your browser what is the result you see https://ac522.adobedemo.com/r/test ?
  2. Can you provide an example of a link in your email that you clicked? (so copy the url in the email itself)
  3. Tracking is updated to the trackingLogs every hour by a Technical workflow labelled tracking. Now you can run this manually at anytime to get it earlier. Did you try this?

View solution in original post

1 Reply
DonMaté
Correct answer by
Level 2
Level 2

Hi Cagdas,

  1. If you put this in your browser what is the result you see https://ac522.adobedemo.com/r/test ?
  2. Can you provide an example of a link in your email that you clicked? (so copy the url in the email itself)
  3. Tracking is updated to the trackingLogs every hour by a Technical workflow labelled tracking. Now you can run this manually at anytime to get it earlier. Did you try this?

View solution in original post