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nicolletta
nicolletta
Level 2
November 2, 2016
Solved

The XML page cannot be displayed

  • November 2, 2016
  • 15 replies
  • 5629 views

Hello,

 

I have this error on Adobe Campaign when I'm trying to visualize workflow tab on a campaign  in “Targeting and workflows” tabs.

I’ve try figuring out but I cannot see where the error source is.

 

 

 have two platforms of Adobe Campaign, testing and production and in production when I try to go to this url: https://xxxxxxxxxxx-prod1.campaign.adobe.com/xtk/xsl/dhtml/targetPreview.xsl I get « Forbidden. You don't have permission to access /xtk/xsl/dhtml/targetPreview.xsl on this server”.

In testing environement I don’t have this error when I try to acces the same page.

 

 

Thank you for your suggestions.

Best regards,

 

Nicoleta

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    Best answer by Amit_Kumar

    Hi Nicoleta,

     it looks like this file is not allowed from the apache server. please hack your firewall settings are apache config for prod for .xsl type files?

    Regards,

    Amit

    15 replies

    Show previous replies
    Amit_Kumar
    Amit_Kumar
    Level 10
    January 3, 2017

    You got it right. Do let me know if that worked. sorry for the typo earlier.

    florentlb
    florentlb
    Level 10
    January 13, 2017

    Hi Nicoleta,

    Did you manage to resolve your issue with Amit's answer?

    Florent

    nicolletta
    nicollettaAuthor
    Level 2
    January 17, 2017

    Hello Florent,

    I'm still working with support on this. As soon as I'll have a solution I'll post it. 

    Regards,

    Nicoleta

    nicolletta
    nicollettaAuthor
    Level 2
    March 2, 2017

    Hello Florent,

    After opening three support tickets, support applied yesterday a patch on my platform. For now I don’t have more details about the applied patch. It is working fine now. Adobe Campaign Support team said on 14/02/2017: “The permanent fix has been added to the latest build that is currently being evaluated by Adobe Quality Assurance team right now. Once verified and the build is release, you would need to upgrade your environment to get the permanent fix.”


    Best regards,
    Nicoleta

    nicolletta
    nicollettaAuthor
    Level 2
    March 6, 2017

    Hello Amit,

     

    Support confirmed that the problem was in apache configuration file: 

    "The configuration file for the apache need to be change to give proper file permission to a specific file path (the one that contains the xsl used within that workflow). Unfortunately, since this patch/configuration change is done at the server level, we do not have access to it. I only know the configuration change was needed to have access to the following folder: /usr/local/neolane/nl6/datakit/xtk/fra/xsl"

    Thank you.

    Best regards,

    Nicoleta

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