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nicolletta
nicolletta
Level 2
November 2, 2016
Solved

The XML page cannot be displayed

  • November 2, 2016
  • 15 replies
  • 5629 views

Hello,

 

I have this error on Adobe Campaign when I'm trying to visualize workflow tab on a campaign  in “Targeting and workflows” tabs.

I’ve try figuring out but I cannot see where the error source is.

 

 

 have two platforms of Adobe Campaign, testing and production and in production when I try to go to this url: https://xxxxxxxxxxx-prod1.campaign.adobe.com/xtk/xsl/dhtml/targetPreview.xsl I get « Forbidden. You don't have permission to access /xtk/xsl/dhtml/targetPreview.xsl on this server”.

In testing environement I don’t have this error when I try to acces the same page.

 

 

Thank you for your suggestions.

Best regards,

 

Nicoleta

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    Best answer by Amit_Kumar

    Hi Nicoleta,

     it looks like this file is not allowed from the apache server. please hack your firewall settings are apache config for prod for .xsl type files?

    Regards,

    Amit

    15 replies

    florentlb
    florentlb
    Level 10
    November 3, 2016

    Hello Nicoleta,

     

    It looks like the system is not able to read this file on the server.

    • If you are using a hosted instance, you can create a ticket to Campaign support to request that access.
      Support portal is available here: https://support.neolane.net.
    • If you are using an on-prem instance, you can check that the 'neolane' user has access to this file on the server.

    Thanks,

    Florent

      nicolletta
      nicollettaAuthor
      Level 2
      November 3, 2016

      Hello Fleltuerto,

      Thank you for your answer, I’ll ask the support to check the rights for neolane user. Should they verify the rights for the user that is connected when the error occurs?

      Best regards.

      Nicoleta

      florentlb
      florentlb
      Level 10
      November 29, 2016

      Hi Nicoleta,

      Was your issue finally solved by creating the ticket to support?

      Florent.

      nicolletta
      nicollettaAuthor
      Level 2
      November 29, 2016

      Hello Florent,

      I've created the ticket to support but my issue is not solved yet.

      Best regards,

      Nicoleta

      nicolletta
      nicollettaAuthor
      Level 2
      December 1, 2016

      Hello Florent,

      The only answer I’ve got from support is that they “checked file permissions on both instances and have found them to be identical”. They cannot identify the problem and they suggest me to update to last build. They thing that the problem is coming from client customization. Is this the only solution?

      Thank you.

      Best regards,

      Nicoleta

      florentlb
      florentlb
      Level 10
      December 1, 2016

      Hello Nicoleta,

      I suggest you follow support recommendations, while I'll try to find some more insight about it. We had a new build released earlier this week (8765).

      Are there any configuration differences between your testing and production instances? Like specific customization or different JS scripts in the workflow? These are common causes for this display issue.

       

      Florent.

      nicolletta
      nicollettaAuthor
      Level 2
      December 1, 2016

      Florent,

      Thank you for your suggestions also. I’ll ask my client if they want to upgrade.

      Is there an easy way to compare two Adobe Campaign instances? Is there a way to easily extract all the code installed on the platform? I wasn’t there where the project stared and I can see that I can extract code object by object.

       

      Thank you.

      Best regards,

      Nicoleta

      florentlb
      florentlb
      Level 10
      December 5, 2016

      Hi Nicoleta,

      I don't know any easy way of doing this. I will double check and let you know if I have more informaiton to share about this.

      Florent.

      Amit_Kumar
      Amit_KumarAccepted solution
      Level 10
      December 23, 2016

      Hi Nicoleta,

       it looks like this file is not allowed from the apache server. please hack your firewall settings are apache config for prod for .xsl type files?

      Regards,

      Amit

      nicolletta
      nicollettaAuthor
      Level 2
      December 23, 2016

      Amit_Kumar wrote...

      Hi Nicoleta,

       it looks like this file is not allowed from the apache server. please hack your firewall settings are apache config for prod for .xsl type files?

      Regards,

      Amit

       

      Hello Amit,

       

      Thank you for your answer.

      You are saying that I should look in apache config file to see if .xsl is well configurated?

      I also should ask Adobe support to check firewall settings for .xls, as all the platform are hosted at Adobe?    

      Best regards,

      Nicoleta

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