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Best answer by JohnWi12

This may be the same issue we have been experiencing for months.  You can have support reference TK171660.  Does the log give you an IP error?  If so, this maybe helpful.  They have not found a way that I can fix it but there maybe a workflow that they can stop to fix the issue.

John 

3 replies

bucksommerkamp
bucksommerkamp
February 8, 2019

?

    manohar139535
    manohar139535Author
    Level 2
    February 8, 2019

    Sorry while I was trying to give more details on it I ended with submitting it unknowingly.

    Sending a test mail in Adobe doesn't work. It stops by 'downloading personalization data'.

    Then occures an error with Server Connection.

    Regards,

    Manohar

    J
    JohnWi12Accepted solution
    Level 5
    February 14, 2019

    This may be the same issue we have been experiencing for months.  You can have support reference TK171660.  Does the log give you an IP error?  If so, this maybe helpful.  They have not found a way that I can fix it but there maybe a workflow that they can stop to fix the issue.

    John 

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