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vendimb15716755
Level 4
September 28, 2017

Soap call using Message center

  • September 28, 2017
  • 2 replies
  • 11428 views

HI

I am trying to use the SOAP UI to test the message center email. The soap call goes fine and I get back the Id from the event when I test .there is no email going out and the events are marked as Pending. Any Idea what I am missing? When I test the template to send proof it works fine

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:nms:rtEvent">

   <soapenv:Header/>

   <soapenv:Body>

      <urn:PushEvent>

         <urn:sessiontoken>___7cedba79-c6ad-43c9-a367-5c228b698035</urn:sessiontoken>

         <urn:domEvent>

        

       <rtEvent xmlns=""  type="tstThankYouForRegisteringRecipient" email="test@gmail.com"

wishedChannel="email" externalId="1234">

<ctx>

        <website name="ecomerce" url="http:www.gmail.com"/>

        <customer email="test@gmail.com" firstName="test" lastName="test"/>

      </ctx>

      </rtEvent>

</urn:domEvent>

      </urn:PushEvent>

   </soapenv:Body>

</soapenv:Envelope>

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    2 replies

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    September 29, 2017

    If the event is in Pending status it means that they have not been connected with their associated template to launch a delivery or there is some issue.

    First point will be to check if rtEventProcessing technical workflow is running without errors on the execution instance.

    Can you please check that.

    When you send a proof it is executed on the control instance while API calls go to execution instance and hence the two are not related.

    V
    vendimb15716755Author
    Level 4
    September 29, 2017

    Thanks Vipul

    based on my SOAP call do you see any issues? Does the template that I call need to be published before testing?

    not sure what this mean:

    "If the event is in Pending status it means that they have not been connected with their associated template to launch a delivery or there is some issue."

    thanks

    V
    vendimb15716755Author
    Level 4
    October 20, 2017

    Hi vendimb15716755 ,

    Good that you have reached out to support as they will have access to your RT instance to understand what could have gone wrong.

    Here we have tried our best to explain you the meaning of error.

    Hopefully, we will be able to resolve this soon.

    Regards,
    Vipul


    Thanks all for the help with this. There was issue with message center instance after the upgrade. Support helped to fix the issue and now I am able to send emaiils VIA SOAP

    thanks all for all your help

    joanag55068639
    joanag55068639
    Level 2
    September 29, 2017

    Hi

    I think that you have some issue on RT instance (the server of Message Center who sends the transactional message). It could be a deliverability issue (SMTP server of message center hasn't the necessary rules).

    Regards.

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