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K
ketansing.pardeshi
Level 4
July 14, 2017
Solved

SFTP setting permission failed

  • July 14, 2017
  • 4 replies
  • 2638 views

Hi,

I was trying to delete file created by Export activity in Adobe Campaign.

But it's not getting deleted. I tried setting up the permission but it's showing permission denied.

Initially The directory wasn't there on SFTP,  it got created dynamically by Export Activity when I typed directory & now the folder is not getting deleted.

what can be the issue ?

Thanks

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    Best answer by Amit_Kumar

    Hi Ketan,

    The problem is that the user credentials used by you and Campaign user(Neolane) have a differet level of permissions. Actions executed by neolane will be performed so check the authorization for you and a neolane user, or you may ask your IT team if your environment on premise instance or raise a support ticket for hosted environment for permissions.

    Regards,

    Amit

    4 replies

    guillermoL
    guillermoL
    Level 4
    July 14, 2017

    Hi,

    I recently had a similar problem in our staging environment. Files created in a given directory had a different permission set so we could not even see their content. Support had to raise a change to make them accesible again.

    I hope it helps

    Guillermo

      Amit_Kumar
      Amit_KumarAccepted solution
      Level 10
      July 15, 2017

      Hi Ketan,

      The problem is that the user credentials used by you and Campaign user(Neolane) have a differet level of permissions. Actions executed by neolane will be performed so check the authorization for you and a neolane user, or you may ask your IT team if your environment on premise instance or raise a support ticket for hosted environment for permissions.

      Regards,

      Amit

      K
      ketansing.pardeshiAuthor
      Level 4
      July 21, 2017

      Thanks Amit.

      K
      ketansing.pardeshiAuthor
      Level 4
      July 21, 2017

      Thanks guillermoL.

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