Setting Up a New Brand in AC Standard

[JohnnyBravo]

Hi,

I need to setup a new Brand on our instance in AC Standard. Do I need to contact Adobe Customer Care to have it setup, or is it possible to setup as an Admin in AC? I don't see an available menu item or button to create new Brands. 

Thank you for any help with this,

JohnnyBravo

[SatheeskannaK · Accepted solution]

Hi @JohnnyBravo,

Raise a ticket with adobe support to setup new brand.

Thanks!

[JohnnyBravo]

SatheeskannaK,

Thank you very much for the reply, appreciate it. I'll give it a go.

Thanks again,

JohnnyBravo

[johnwwilcoxmba]

We have ACS and I can set up brands just fine.  Click the Adobe Campaign logo in top left corner, then Administration.  Select Instance Settings and then Brand Configuration.

[JohnnyBravo]

johnwwilcoxmba, 

Thank you for the reply, appreciate it. I can get to this point in the screenshot, but when I go into Brand Configuration it appears my current permissions are not elevated enough to create and configure a new brand. 

Thanks again,

JohnnyBravo

[ramon_bisswanger]

You can reach it in the menu as stated by John.

For doing so, you will need to have the Deliverability permission (just Administrator role is not enough here)

Note: be careful on the brand configuration, especially on E-Mail and domain fields.

Some wrong settings may cause mails not being sent anymore

[JohnnyBravo]

ramon_bisswanger, 
Thank you very much for the assistance! Looks as if my current permissions aren't elevated enough to configure it. It appears I can also raise a ticket with support to add the new Brand and configure. Probably a safer approach for me at this point. Again, very much appreciate your help on this.

Thank you,

Johnny Bravo