reports issue in ACS

Hi Mandm123. 

I recommend reaching out to Campaign Support, but can you tell me if you checked the Delivery Summary report at the Campaign and child program levels and if you see results as well?

It might be an issue with nesting a parent program and a subprogram. That said, I don't see anything in the documentation or reported issues for this particular scenario; as such, we'll likely have to review your setup to get a better understanding.

Regards,
Craig

Hello @mandm123 
Thank you for reporting this issue with the dynamic reports in ACS. Here are the troubleshooting steps I recommend:
1. Check Individual Delivery IDs:

Please go through each Delivery ID one by one to review the results
You can check the Delivery Logs to see how many were sent successfully
If you cannot find the Delivery ID, this might indicate a workflow issue

2. Verify Workflow Status:

Check if the workflow is running properly
If everything appears to be functioning abnormally, this could be the root cause of the reporting discrepancy

3. Examine Reports Configuration:

Go to the Reports section and check when the data was last updated
Verify the date range settings to ensure they cover the period when your deliveries were sent
Check for any other filters that might be hiding your data (audience filters, delivery status filters, etc.)

The fact that you can see data at the individual campaign level but not at the program level suggests there might be an aggregation issue or a filter/permission problem at the parent program level.
Please try these steps and let me know what you find. If the issue persists after these checks, it may require escalation to Adobe Support for further investigation.
Best regards
Thanongdach