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dikshagoel
Level 2
November 23, 2018
Solved

Reply Address In Delivery

  • November 23, 2018
  • 3 replies
  • 4674 views

Hi All,

We don't have inbox set up for for the reply address , we have been using in our instance.

I want to change the reply address to one of my personal account , will it can cause some issues/impact on functioning of Adobe campaign.

Thanks,

Diksha

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    Best answer by Garima_Gakhar

    Hi dikshagoel​

    Deliverability Rules and reputation building is done to ensure that email clients do not identify incoming emails as Spam.

    This is the prime reason why we suggest such reply-to or sender addresses to be delegated with Adobe, since proper Deliverability checks are carried out for them.

    In case of personal email addresses, email clients might qualify emails as Spam.

    Quarantine is different from Spamming.

    A Recipient's email address gets added to Quarantine List if that was non-contactable upto 5 tries, i.e. 5 consecutive Bounces.

    Hope that clarifies!

    3 replies

    Garima_Gakhar
    Adobe Employee
    Garima_GakharAdobe Employee
    Adobe Employee
    November 23, 2018

    Hi dikshagoel​

    Amending the Reply Address to your personal account won't have any major impact as such, however it is recommended that these address domains always be delegated with Adobe.

      D
      dikshagoelAuthor
      Level 2
      November 23, 2018

      Thanks Garima for your inputs.


      Will it can cause issue in terms of Spam , Quarantine mechanism / any effects on Mid sourcing side.

      Thanks,

      Diksha

      Garima_Gakhar
      Adobe Employee
      Garima_GakharAdobe EmployeeAccepted solution
      Adobe Employee
      November 23, 2018

      Hi dikshagoel​

      Deliverability Rules and reputation building is done to ensure that email clients do not identify incoming emails as Spam.

      This is the prime reason why we suggest such reply-to or sender addresses to be delegated with Adobe, since proper Deliverability checks are carried out for them.

      In case of personal email addresses, email clients might qualify emails as Spam.

      Quarantine is different from Spamming.

      A Recipient's email address gets added to Quarantine List if that was non-contactable upto 5 tries, i.e. 5 consecutive Bounces.

      Hope that clarifies!

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