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SOLVED

Recurring Delivery getting Stuck without any error.

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Level 2

Hi ,

I have a premise installation. I  have a campaign workflow  scheduled since last year. All of sudden since past week it is getting stuck at delivery activity without any errors.We do not have any approvals. Delivery is going into finished state and delivery file is getting created properly. However in same workflow downstream i have update query to update broadlogrcp table  to update two fields. It is sticking at Delivery activity only and when manually i am running from the delivery task again it is completing successfully without any error. But on schedule basis it is not running till the end. Audit logs does not have any error information.

Please guide me how can i fix.

 

Thanks

Nadeem

1 Accepted Solution

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Correct answer by
Community Advisor

Hi Nadeem,

 

did you have a same server and client build number? this happened with me once i have a mismatched build number otherwise do as Florent suggested.

Regards,

Amit

View solution in original post

4 Replies

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Level 10

Hi Nadeem,

I'll check with the team to see if this is a known issue. Can you provide more details on your installation (server and client build numbers) as well as sending a screenshot of your workflow?

In the meantime, can you raise a ticket to Adobe's support?

Thanks,

Florent.

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Level 10

Hi Nadeem,

Were you able to resolve your issue?

Florent.

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Correct answer by
Community Advisor

Hi Nadeem,

 

did you have a same server and client build number? this happened with me once i have a mismatched build number otherwise do as Florent suggested.

Regards,

Amit

Avatar

Community Advisor

Hi Nadeem,

 

did you have a same server and client build number? this happened with me once i have a mismatched build number otherwise do as Florent suggested.

Regards,

Amit