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SOLVED

Recipients won't show up in Campaign UI but exist in database

alb52547777
Level 2
Level 2

Hi there,

I have imported some recipients into campaign and they appear in the database, in generic query editor, etc. but they do NOT appear in the recipients tab on the explorer. I can't use them in any workflows or anything.

Please tell me how to make recipients who exist in the database but not in the recipients tab, exist in the recipients tab.

Thanks so much to whoever takes the time to help

1 Accepted Solution
Vapsy
Correct answer by
Employee
Employee

Hi alb52547777,

This is probably because when importing the recipients you didn't set the @[folder-id] column value. So all your recipients have a folder-id set to 0 thus not visible to you when you go to Profiles & Target > Recipients.

Please update the Folder link when inserting/updating the recipients.

Regards,
vipul

View solution in original post

2 Replies
Vapsy
Correct answer by
Employee
Employee

Hi alb52547777,

This is probably because when importing the recipients you didn't set the @[folder-id] column value. So all your recipients have a folder-id set to 0 thus not visible to you when you go to Profiles & Target > Recipients.

Please update the Folder link when inserting/updating the recipients.

Regards,
vipul

View solution in original post

alb52547777
Level 2
Level 2

Hi Vipul,

Can you please upload some screenshots showing how to do this, as I am not sure how to do this. A screenshot or a link to some documentation would be much appreciated.

Thanks so much,

Bob