"Address in quarantine" in delivery

[tumuzhuanjia]

Hi

I create a test delivery and send message to some contact. But after  sent, I found there was a address not deliveried.

It was ignored and the description is the follow:

Address in quarantine during analysis.

I want to remove the address from the quarantine.

Would you like to  tell me where can I find the "Address in quarantine" in Adobe Campaign, and how can I move the address out.

Best regards

[ckumari12 · Accepted solution]

Hi,

Please navigate to

Administration > Campaign management > Non-deliverables management > Non-deliverables and addresses

Search the email ID and change its status from 'Quarantine' to 'Valid'.

After removal, you can contact the recipient.

Thanks,

Chandni

[Gordon963]

Strange.... For us we set it to valid and it still excluded. Then we deleted the entries and it is still excluding them with message Address in quarantine. Is it stored elsewhere? Does some technical workflow need to be run to clear it from memory or something>

[tumuzhuanjia]

Hi ckumari12 ：

Thank you very much.

I is ok now.

Best regards

[smitsingh]

I have a requirement in which all quarantined users need to be moved out of quarantine bucket and need to be re-attampted for delivery. Apart from Databae cleanup technical workflow Is there any technical workflow available which can do so or is there any way in which this task can be achieved. Your suggestion is highly appreciated.