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T
tumuzhuanjia
Level 2
July 25, 2017
Solved

"Address in quarantine" in delivery

  • July 25, 2017
  • 3 replies
  • 7681 views

Hi

I create a test delivery and send message to some contact. But after  sent, I found there was a address not deliveried.

It was ignored and the description is the follow:

Address in quarantine during analysis.

I want to remove the address from the quarantine.

Would you like to  tell me where can I find the "Address in quarantine" in Adobe Campaign, and how can I move the address out.

Best regards

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    Best answer by ckumari12

    Hi,

    Please navigate to

    Administration > Campaign management > Non-deliverables management > Non-deliverables and addresses

    Search the email ID and change its status from 'Quarantine' to 'Valid'.

    After removal, you can contact the recipient.

    Thanks,

    Chandni

    3 replies

    C
    ckumari12Accepted solution
    Level 3
    July 25, 2017

    Hi,

    Please navigate to

    Administration > Campaign management > Non-deliverables management > Non-deliverables and addresses

    Search the email ID and change its status from 'Quarantine' to 'Valid'.

    After removal, you can contact the recipient.

    Thanks,

    Chandni

      G
      Gordon963
      November 29, 2023

      Strange.... For us we set it to valid and it still excluded. Then we deleted the entries and it is still excluding them with message Address in quarantine. Is it stored elsewhere? Does some technical workflow need to be run to clear it from memory or something>

      T
      tumuzhuanjiaAuthor
      Level 2
      July 25, 2017

      Hi ckumari12 ：

      Thank you very much.

      I is ok now.

      Best regards

      S
      smitsingh
      February 5, 2019

      I have a requirement in which all quarantined users need to be moved out of quarantine bucket and need to be re-attampted for delivery. Apart from Databae cleanup technical workflow Is there any technical workflow available which can do so or is there any way in which this task can be achieved. Your suggestion is highly appreciated.

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