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LornaE
Level 2
November 8, 2017
Solved

Proof Analysis hanging on image processing

  • November 8, 2017
  • 4 replies
  • 2142 views

Hi,

I have a triggered delivery that I am trying to test.

When sending the proof - the analysis hangs with estimated time left of 4+ hours.

There aren't more images than normal, and I have no problem sending proofs for other emails..

Any help greatly appreciated

Thank you

Lorna

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    Best answer by ShrawanSaxena-1

    HI,

    Could you please review the delivery source and check the images which are being referenced in the code are having single quote or double quote e.

    For example if src='http://******.png' or like this  src="http://******.png"

    If you are using single quote , just try to replace single quote with double quote and and try again.

    4 replies

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe Employee
    Adobe Employee
    November 8, 2017

    Hi Lorna,

    You are on which build  of Adobe campaign.

    Are you using any personalization block/JS activity  in the delivery.

    Also just try to send a test proof without using the image and with same content  to see if it works ?

    L
    LornaEAuthor
    Level 2
    November 8, 2017

    Hi,

    Thanks for your reply.

    I'm using 6.1.1. build 8795

    No personalisation block, just first name tag.

    There are multiple images - I don't understand how I would send a proof without? I'm uploading external HTML and the images are being published. It views okay in the creator just when I try to send a proof

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe EmployeeAccepted solution
    Adobe Employee
    November 8, 2017

    HI,

    Could you please review the delivery source and check the images which are being referenced in the code are having single quote or double quote e.

    For example if src='http://******.png' or like this  src="http://******.png"

    If you are using single quote , just try to replace single quote with double quote and and try again.

      L
      LornaEAuthor
      Level 2
      November 8, 2017

      AMAZING!!

      Thank you

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