Solved

Proof Analysis hanging on image processing

Forum|Forum|8 years ago
November 8, 2017
4 replies
2142 views

Hi,

I have a triggered delivery that I am trying to test.

When sending the proof - the analysis hangs with estimated time left of 4+ hours.

There aren't more images than normal, and I have no problem sending proofs for other emails..

Any help greatly appreciated

Thank you

Lorna

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by ShrawanSaxena-1

HI,

Could you please review the delivery source and check the images which are being referenced in the code are having single quote or double quote e.

For example if src='http://******.png' or like this src="http://******.png"

If you are using single quote , just try to replace single quote with double quote and and try again.

ShrawanSaxena-1

Adobe Employee

Hi Lorna,

You are on which build of Adobe campaign.

Are you using any personalization block/JS activity in the delivery.

Also just try to send a test proof without using the image and with same content to see if it works ?

L

LornaEAuthor

Hi,

Thanks for your reply.

I'm using 6.1.1. build 8795

No personalisation block, just first name tag.

There are multiple images - I don't understand how I would send a proof without? I'm uploading external HTML and the images are being published. It views okay in the creator just when I try to send a proof

ShrawanSaxena-1

Accepted solution

Adobe Employee

HI,

Could you please review the delivery source and check the images which are being referenced in the code are having single quote or double quote e.

For example if src='http://******.png' or like this src="http://******.png"

If you are using single quote , just try to replace single quote with double quote and and try again.

L

LornaEAuthor

AMAZING!!

Thank you

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded