Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Profile substitution

mmbb110
Level 8
Level 8

Is there a limit when using the email preview via email designer for my profile substitutions? I have added around 30 plus to my profile substitutions and the audience is part of the actual targeting but when I use email designer to check preview it is maxing out to 25.

 

Any help or document around this would be really great.

1 Accepted Solution
mmbb110
Correct answer by
Level 8
Level 8
So the profile substitution via email designer is buggy and the workaround is to use the legacy editor and preview functionality within it. Thanks again.

View solution in original post

3 Replies
SatheeskannaK
Community Advisor
Community Advisor

Hi @mmbb110,

 

You can follow this documentation page: Profile Substitution and it says you can select a maximum of 100 profiles for testing. If you're following the steps given in the documentation and still if it's failing open a support ticket.

 

Thanks, Sathees

mmbb110
Level 8
Level 8
Thanks for the response, apparently it seems like there is a bug and the profile substitution preview feature is locked at 25.
mmbb110
Correct answer by
Level 8
Level 8
So the profile substitution via email designer is buggy and the workaround is to use the legacy editor and preview functionality within it. Thanks again.

View solution in original post