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SOLVED

Possible reasons for Sms delivery to be in pending state?

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Level 3

Hi All,

 

What could be the possible reasons for Sms deliveries to be in pending state  rather then delivered? 

 

 

Thank you,

Rutuja Kelkar

https://www.linkedin.com/in/rutuja-kelkar/

https://twitter.com/therutujakelkar

 

 

1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Rut,

 

The cause of SMS being stuck in pending could be numerous. One of the first things I would check is the technical workflows to ensure the event status workflow is online and functional. I would then check whether or not you can send a test SMS to yourself. If you are receiving the SMS but the status is still pending in Campaign then reach out to your SMS provider to see if they send a response message back to Campaign.

 

As mentioned due to the number of moving parts, the reasons can be many, so I would check the documentation below and if you are still stuck, open up a ticket with Campaign Support.

 

SMS setup and architecture: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-sms/sms-p...


SMS troubleshooting: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-sms/troub...

 

Technical workflows: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/application-settings/...

 

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

Hi Rut,

 

The cause of SMS being stuck in pending could be numerous. One of the first things I would check is the technical workflows to ensure the event status workflow is online and functional. I would then check whether or not you can send a test SMS to yourself. If you are receiving the SMS but the status is still pending in Campaign then reach out to your SMS provider to see if they send a response message back to Campaign.

 

As mentioned due to the number of moving parts, the reasons can be many, so I would check the documentation below and if you are still stuck, open up a ticket with Campaign Support.

 

SMS setup and architecture: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-sms/sms-p...


SMS troubleshooting: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-sms/troub...

 

Technical workflows: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/application-settings/...