Hello everyone, I am still pretty new to ACS and is encountering an issue on plain text. I understand different ESP will have different renders and I have run into this issue of plain text alignment. On the plain text editor, I have aligned it to what I want it to be. However, when I send the proofs, all else looks fine except for the plain text version. There are 2 scenarios I ran into. When I make a slight edit on the plain text, save, exit the editor and revisit the plain text version on the editor, all the inline spacing are removed and I have to hit enter to create the necessary spacings again.Most of the time this scenario only happened to a line of text followed by a URL in the next line. Same thing when I aligned the URL to the next line with enter but when the proofs came up, both the text and URL are in the same line.Does anyone have any magic to solve this?

Solved

Plain text alignment

Forum|Forum|7 months ago
June 10, 2025
2 replies
3085 views

Hello everyone, I am still pretty new to ACS and is encountering an issue on plain text. I understand different ESP will have different renders and I have run into this issue of plain text alignment.

On the plain text editor, I have aligned it to what I want it to be. However, when I send the proofs, all else looks fine except for the plain text version. There are 2 scenarios I ran into.

When I make a slight edit on the plain text, save, exit the editor and revisit the plain text version on the editor, all the inline spacing are removed and I have to hit enter to create the necessary spacings again.
Most of the time this scenario only happened to a line of text followed by a URL in the next line. Same thing when I aligned the URL to the next line with enter but when the proofs came up, both the text and URL are in the same line.

Does anyone have any magic to solve this?

Best answer by Thanongdach

@lynntcl

If you're facing plain text formatting issues in Adobe Campaign Standard (ACS), such as line breaks disappearing or URLs merging with previous lines, try these approaches:

Suggested Solutions:
1. Use Double Line Breaks

Press Enter twice after a line to clearly separate paragraphs

Example:

swift

This is some text. https://yoururl.com
2. Add Invisible Whitespace or Characters

Insert a space or a small character (e.g., a period or dash) before the URL to prevent automatic merging

3. Avoid Pasting from Word/HTML

Always use plain text editors (Notepad, Sublime, etc.) to avoid hidden formatting

4. Send Proofs with “Text Only” Version

This helps validate how plain text is rendered in various email clients

5. Avoid Standalone URL Lines

ACS may merge a URL with the previous line unless there’s meaningful text before it

Fix: Add intro like “Click here:” or use a dummy text if needed

Craig_Thonis

Adobe Employee

Hi Lynn,

I can't say that I've seen either scenario personally, and without seeing the exact steps to reproduce the issue or the beginning and end results as they display in the proof, it may be tricky to address unless someone else has run into the exact same thing.

I would recommend reaching out to the Campaign Support team to assist further.

Regards,
Craig

L

LynnTCLAuthor

Hi Craig,

Thank you for your reply and advice. I get it that it will be difficult to resolve this without having to see the actual issue needless to say to replicate and resolve it. I was trying different ways to see how to overcome it and by copy and pasting the desired layout over the layout issue area, it will resolve the issue, just that it takes more time. However, I will still reach out to the team to understand this in detail.

Regards,

Lynn

ThanongdachAccepted solution

@lynntcl

If you're facing plain text formatting issues in Adobe Campaign Standard (ACS), such as line breaks disappearing or URLs merging with previous lines, try these approaches:

Suggested Solutions:
1. Use Double Line Breaks

Press Enter twice after a line to clearly separate paragraphs

Example:

swift

This is some text. https://yoururl.com
2. Add Invisible Whitespace or Characters

Insert a space or a small character (e.g., a period or dash) before the URL to prevent automatic merging

3. Avoid Pasting from Word/HTML

Always use plain text editors (Notepad, Sublime, etc.) to avoid hidden formatting

4. Send Proofs with “Text Only” Version

This helps validate how plain text is rendered in various email clients

5. Avoid Standalone URL Lines

ACS may merge a URL with the previous line unless there’s meaningful text before it

Fix: Add intro like “Click here:” or use a dummy text if needed

L

LynnTCLAuthor

Awesome! Thanks Thanongdach!

Do you happen to know if the similar rules applies to other ESPs as well for plain text?

Regards,

Lynn

Thanongdach

I've tried to gather and organize some information regarding ESPs and their rules for plain text emails. However, I'm not entirely sure if what I've found aligns with what you were looking for. Please feel free to let me know if there's a specific aspect you'd like me to focus on or clarify further.

ESP	Plain Text Definition	Best Practices	Use Case	Note
SendGrid	No formattingโ€”just raw text. No images, links, or styling (bold, italics, etc.)	Keep messages short and scannable Use line breaks to improve readability Avoid spammy language (e.g., Free Buy now) Include a clear unsubscribe link	Ideal for transactional emails or when deliverability is a top priority	SendGrid allows sending both plain text and HTML versions in the same email (multipart/alternative format)
Mailchimp	Simplest formatโ€”no images, buttons, or styling	Write like a personal message Avoid excessive links or promotional language Always include sender info and unsubscribe option	Good for personal-feeling campaigns or when HTML might be blocked	Mailchimp automatically generates a plain text version of your HTML email, but you can customize it
Klaviyo	Text-only emails with no HTML formatting	Use for high deliverability and inbox placement Keep content concise and relevant Avoid using only plain text for promotional emails	Often used for abandoned cart reminders or transactional messages	Klaviyo supports A/B testing between plain text and HTML formats to optimize performance (based on engagement)
ActiveCampaign	No formatting, just text	Write like a one-on-one message Avoid spam triggers Include unsubscribe and contact info	Great for relationship-building emails	ActiveCampaign allows you to toggle between plain text and HTML easily and recommends testing both formats
Constant Contact	No images, links, or formatting	Use for simple updates or alerts Avoid promotional tone Include required legal info (CAN-SPAM compliance)	Used when simplicity and clarity are more important than design	Constant Contact automatically generates a plain text version of HTML emails, but you can edit it manually

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